Certified Service vs. Independent Service Available at Russ Darrow Madison Chrysler Dodge Jeep RAM
Dare to Compare: Independent Service Shops vs. MOPAR Certified Service
Russ Darrow CDJR of Madison is committed to making sure that you have access to high-quality service. Therefore, choosing an independent shop in Madison, WI for your vehicle service probably occurs less often than necessary. However, if you’re one of those who still regularly choose an independent shop instead of MOPAR certified service, there are comparisons that you may want to know about, before choosing one again.
Highly Skilled and Factory-Trained Technicians at Russ Darrow CDJR
If a technician is not factory-trained by the manufacturer, then they’re missing an important qualification, regardless of how skilled they are. Factory-trained technicians are not only apprised of the necessary knowledge to perform quality service for specific makes and models but they’re also held to much higher standards and expectations. Our technicians adhere to the MOPAR certified service criteria for meeting quality standards, which ensure a better outcome and fewer comebacks.
On the other hand, independent service shops establish their own set of standards, which are typically based on Average Repair Order (ARO) percentages. ARO percentages are used for accessing how many vehicles are serviced daily, and independent service shops must focus on them to increase traffic flow much more than dealerships that perform MOPAR certified service.
Maintaining a State-of-the-Art Facility
Our facility must be top-notch for servicing all makes and models. Because Russ Darrow CDJR is held accountable by the manufacturer for providing customers with MOPAR certified service, we maintain a state-of-the-art facility to meet the expectations. While independent shops have exposure to the same equipment as dealerships, you will rarely find it in their shop. Whether it’s limited resources or a lack of understanding of how the equipment greatly affects servicing your vehicle, a state-of-the-art facility is not a priority for independent service shops the way that it is for our dealership.
Direct Access to Genuine OEM Parts
Our dealership uses genuine OEM parts as an exclusive entity of the MOPAR certified service program. Genuine OEM Parts add value to your vehicle during ownership, as well as when you sell or trade your vehicle. With an in-house inventory that is stocked with a wide array of parts, we’re much better prepared than an independent service shop to complete the requested service. Independent service shops’ frequently use aftermarket parts, which are sometimes subpar. It’s easy for them to offer genuine OEM parts too, but it's after they’ve purchased them from dealerships like ours and make the usual increased "price adjustment.”
Schedule an appointment online for your MOPAR certified service today! Shuttle service is available and residents from Waunakee, DeForest, Fall River, and Fitchburg, WI are more than welcome! We offer many benefits and amenities like a complimentary multi-point inspection and service specials for discounts on regular maintenance like oil changes and tire rotations.