Meet Our Staff
Management
Robert Kulp
Service Manager
Tyler Johnson
Sales Manager
Christopher Riedasch
Sales Manager
Pat Deery
General Manager
Robert Reid
Sales Manager
Sales
Robert Phillips
Salesperson
Carissa Ferguson
Salesperson
Parker Rogalla
Salesperson
Adam Odor
Salesperson
Daniel Wallner
Salesperson
Luke Benson
Salesperson
Keith Norris
Salesperson
Scott Schrimpf
Salesperson
Michael Mayweather
Salesperson
Kaylum Merklein
Salesperson
Vincent Opgenorth
Salesperson
Rachel Pearson
Salesperson
Service
Chris Ziegler
Service Advisor
Bryan Kufalk
Service Advisor
Lucas Dendaas
Service Advisor
Rob Jensen
Service Writer
Alyson Mohr
Service Advisor
Jessica Minor
Service Advisor
Nathan Swan
Service Advisor
Finance
Krisha Saley
Finance Manager
Matthew Sands
Finance Manager
Jesse Worley
Finance Manager
Administration
Jessica Zurn
Admin
Brittany Secora
Office Manager
Destiny Handel
Receptionist
Rachel Svetlik
Receptionist
Rod Winklepleck
Corporate Director of Sales
Kaleena Yang
Receptionist
Chris Ziegler
Service Advisor
Apr 24, 2025
Very good service, would love to keep my warranty for a
Very good service, would love to keep my warranty for a bit longer, I'm spoiled.
Apr 23, 2025
The oil change was quick and the staff were polite.
The oil change was quick and the staff were polite. Coffee was good as well.
Apr 21, 2025
We love them so much,they have always been very family
We love them so much,they have always been very family oriented and kind ok
Apr 17, 2025
Their staff provide excellent customer service.
Their staff provide excellent customer service. They are very respectful and informative. Easy to schedule an appointment.
Apr 17, 2025
Easy to set up appointment for basic maintenance and
Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care
Bryan Kufalk
Service Advisor
Apr 21, 2025
Brian was awesome.
Brian was awesome. My van had an unusual issue. He was great at responding to questions in a very timely manner and keeping me informed about what was going on. I really appreciate his knowledge, patience with me, and his concern.
Apr 11, 2025
Very nice workers.
Very nice workers.and very clean. I really like it there every one is very friendly
Apr 11, 2025
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks
Apr 10, 2025
I consistently receive outstanding customer service and
I consistently receive outstanding customer service and vehicle care from Bryan Kufalk and the service team at Russ Darrow. I appreciate the service recommendations to keep my Jeep Grand Cherokee performing well. Dealership as a whole...very clean and organized facility inside. Outside space is an issue and new vehicle inventory of Jeep Grand Cherokees has been low of late.
Apr 09, 2025
Knowledgable.
Knowledgable. Efficient. Friendly service technicians. Good location. Waiting area is very spacious with ample seating and coffee, hot chocolate and various snacks.
Lucas Dendaas
Service Advisor
Apr 23, 2025
Luke was great.
Luke was great. Clear communication and very punctual. Easy to work with. Hope the part isn’t on too long of a back order.
Apr 18, 2025
Great Deakership, clean, neat free coffee and snacks.
Great Deakership, clean, neat free coffee and snacks. Friendly people and great service. Love it.
Apr 14, 2025
I have always brought my vehicle here for regular
I have always brought my vehicle here for regular maintenance as well as repairs when needed. Very customer friendly and always helpful when questions arise regarding my vehicle.
Apr 13, 2025
Best customer service and made the experience not only
Best customer service and made the experience not only simple but fun! I highly recommend this store.
Apr 11, 2025
Very helpful professional ; work to accommodate
Very helpful professional ; work to accommodate scheduling. Clear in explaining the issue when asked what to do
Robert Phillips
Salesperson
Apr 18, 2025
Would rate 0/5 if possible, in the past my wife had her
Would rate 0/5 if possible, in the past my wife had her eye on a specific truck and made an appointment for a test drive and to discuss the truck. this appointment was made a week in advance and time off work was specifically taken to view this truck and when we arrived we find out that not only was the truck already sold, it was sold the day after she made the appointment and no effort was made to tell my wife the vehicle was no longer available. Bob was the person we were directed to so he could speak with my wife to discuss what caught her eye about the truck, after explaining that she had very specific criteria for vehicles she was looking for. It felt like he just started showing her vehicles that did not meet her criteria hoping that she would just say yes and settle on a vehicle they had in inventory. I returned a few months later as I saw a vehicle in the lot that I wanted to test drive and get more information for myself. After greeting me and learning what brought me in today, Bob's first question was "Is this something you're looking to move on today?" When I said that it was not likely I'd be moving forward today just doing research, his urgency to help me went to 0. The keys weren't available for whatever reason so I was given a print out of the car I asked about and sent on my way. I really got the vibe that since there wasn't a guaranteed sale at the end of my visit, it wasn't an interaction worth his time. Because I have to give a star and can't rate 0/5 the pleasant front desk staff earned them that single star.
Mar 30, 2025
Been with them since 2016 and live working with them.
Been with them since 2016 and live working with them. Bob is who I have been working with and he is great
Mar 29, 2025
Great !
Great !! Bob was low key, friendly & very informative. Everyone I interacted with was very nice.
Mar 21, 2025
Everyone gave us great customer service.
Everyone gave us great customer service. I’m a repeat customer and plan on starting that way.
Feb 23, 2025
Robert was very professional and not pushy just to get a
Robert was very professional and not pushy just to get a sale, I never felt rushed the whole time I was there just to feel like I was just another customer.
Rob Jensen
Service Writer
Apr 17, 2025
Easy to set up appointment for basic maintenance and
Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care
Apr 13, 2025
Very convenient, waiting time was reasonable, customer
Very convenient, waiting time was reasonable, customer service was great, price was fair. Will definitely e back.
Apr 11, 2025
Very nice workers.
Very nice workers.and very clean. I really like it there every one is very friendly
Apr 11, 2025
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks
Apr 10, 2025
I have done business with Russ Darrow for many years and
I have done business with Russ Darrow for many years and always with this particular group of people. I have worked with Chris for many years. He is great and so is Rob.
Alyson Mohr
Service Advisor
Apr 18, 2025
I arrived and Alison was there to greet me for my oil
I arrived and Alison was there to greet me for my oil change service appointment. We talked briefly about tire rotation, I went into the waiting room and the Service garage was on it. I received an excellent video with analysis on the tires and undercarriage and soon after that video arrived Alison appeared to tell me my pro master was ready to go.
Apr 17, 2025
Easy to set up appointment for basic maintenance and
Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care
Apr 17, 2025
Bad, service advisor didn't know anything, bad attitudes,
Bad, service advisor didn't know anything, bad attitudes, service manager was 5/10 acted like he cared but body language spoke for its self.
Apr 14, 2025
I have always brought my vehicle here for regular
I have always brought my vehicle here for regular maintenance as well as repairs when needed. Very customer friendly and always helpful when questions arise regarding my vehicle.
Apr 13, 2025
alyson mohr is always friendly when I bring my vehicle in
alyson mohr is always friendly when I bring my vehicle in for service. If I have concerns she listens to what I am trying to describe what I feel may be a problem. While I am waiting she keeps me up to date on what the service person has found and about how much it will run to fix the problem if there is one. I have always felt that sales sells the first vehicle it's the service department that sells the next one.
Robert Kulp
Service Manager
Apr 17, 2025
Easy to set up appointment for basic maintenance and
Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care
Apr 15, 2025
I bought a new vehicle a month ago from Russ Darrow.
I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch!
Apr 13, 2025
Best customer service and made the experience not only
Best customer service and made the experience not only simple but fun! I highly recommend this store.
Apr 11, 2025
came in for oil change and tire rotation, no appointment,
came in for oil change and tire rotation, no appointment, but was out of here in less time than expected, very pleased
Apr 11, 2025
Very nice workers.
Very nice workers.and very clean. I really like it there every one is very friendly
Jessica Minor
Service Advisor
Apr 17, 2025
Their staff provide excellent customer service.
Their staff provide excellent customer service. They are very respectful and informative. Easy to schedule an appointment.
Apr 11, 2025
Very nice workers.
Very nice workers.and very clean. I really like it there every one is very friendly
Apr 09, 2025
Knowledgable.
Knowledgable. Efficient. Friendly service technicians. Good location. Waiting area is very spacious with ample seating and coffee, hot chocolate and various snacks.
Apr 08, 2025
Good customer service was excellent, work was done
Good customer service was excellent, work was done completed when said. Always have been reliant.
Mar 31, 2025
Advisor did a great job communicating with me about my
Advisor did a great job communicating with me about my vehicle. The wait time was not terrible.
Tyler Johnson
Sales Manager
Apr 15, 2025
I bought a new vehicle a month ago from Russ Darrow.
I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch!
Apr 13, 2025
Best customer service and made the experience not only
Best customer service and made the experience not only simple but fun! I highly recommend this store.
Apr 11, 2025
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks
Mar 30, 2025
Been with them since 2016 and live working with them.
Been with them since 2016 and live working with them. Bob is who I have been working with and he is great
Mar 21, 2025
Everyone gave us great customer service.
Everyone gave us great customer service. I’m a repeat customer and plan on starting that way.
Nathan Swan
Service Advisor
Apr 14, 2025
I have always brought my vehicle here for regular
I have always brought my vehicle here for regular maintenance as well as repairs when needed. Very customer friendly and always helpful when questions arise regarding my vehicle.
Apr 11, 2025
8000 maintenance done thoroughly and in a timely manner.
8000 maintenance done thoroughly and in a timely manner. Service Tech kept me informed with video, which I appreciate!
Apr 11, 2025
Very nice workers.
Very nice workers.and very clean. I really like it there every one is very friendly
Apr 08, 2025
Good customer service was excellent, work was done
Good customer service was excellent, work was done completed when said. Always have been reliant.
Apr 04, 2025
took a little longer than expected, but service was
took a little longer than expected, but service was friendly, clear and got her done right. would recommend
Jessica Zurn
Admin
Mar 30, 2025
Been with them since 2016 and live working with them.
Been with them since 2016 and live working with them. Bob is who I have been working with and he is great
Mar 21, 2025
Everyone gave us great customer service.
Everyone gave us great customer service. I’m a repeat customer and plan on starting that way.
Feb 28, 2023
Very clean and welcoming showroom, very helpful sales
Very clean and welcoming showroom, very helpful sales person, great service dept. have always been pleased with Russ Darror, Madison.
Feb 22, 2021
Brought car in for oil change and adding an accessory...
Brought car in for oil change and adding an accessory quick service car cleaned. Polite staff explained all that was done professional detailed work. Called when work complete.
Jan 13, 2021
Timely service, thorough review of what service I needed...
Timely service, thorough review of what service I needed today and in the near future. Comfortable and clean customer waiting area. Bryan always keeps me well informed and is the best to work with!
Carissa Ferguson
Salesperson
Apr 11, 2025
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks
Feb 14, 2025
I just recently purchase a used 2018 Ram and the salesman
I just recently purchase a used 2018 Ram and the salesman and women at Russ Darrow were amazing.. everyone was helping and made the experience flawless. Everyone helped in there own way to make the vehicle purchasing experience great
Feb 12, 2025
Amazing, highly reccomend.
Amazing, highly reccomend. It absolutely exceeded my expectations. Loved it. So happy I bought a car from here
Feb 12, 2025
Carissa was very helpful in getting me a fair price for
Carissa was very helpful in getting me a fair price for my trade in. She was also very patient as I’m not one to make decisions on a whim. I need lots of time to think it over. Would contact get again for my vehicle needs.
Feb 03, 2025
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
Christopher Riedasch
Sales Manager
Apr 15, 2025
I bought a new vehicle a month ago from Russ Darrow.
I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch!
Apr 13, 2025
Best customer service and made the experience not only
Best customer service and made the experience not only simple but fun! I highly recommend this store.
Apr 10, 2025
Scumy finance manager will change loan length to make
Scumy finance manager will change loan length to make warranty look better. They charge you $300 for “complimentary oil changes”. Then when you ask about the price they tell you they had to put a number there but didn’t actually charge you. Then when you get the loan statement they actually did charge you. Vehicle had an oil leak, damage belts and seized belt tensioner, despite Wisconsin Buyer Guide saying otherwise. Just make sure you do a GOOD job looking over the vehicle first! unfortunately I didn’t notice these issues until the day after purchasing the vehicle ($700 in repairs.) I’ve contacted them 4 times asking if they would help cover some of the costs and they keep making excuses as to why they haven’t helped cover the cost yet. We’ll see what happens, it’s been three weeks so not looking good. Daniel Wallner was pretty decent. Rest of the crap brought down his rating too though. Chris tried to go to bat for me with some issues with my local service center recommending services that weren’t needed. Will update after situation is resolved.
Mar 29, 2025
Great !
Great !! Bob was low key, friendly & very informative. Everyone I interacted with was very nice.
Mar 27, 2025
Keith went to bat for me, after the deal was done the
Keith went to bat for me, after the deal was done the service was sub par. I had brake issues and had to send it back in 2 weeks after purchase, to which the problem didn’t go away. There is STILL a slight vibration when applying the brakes.
Parker Rogalla
Salesperson
Apr 23, 2025
Couldn’t be happier, not only with our new vehicle but
Couldn’t be happier, not only with our new vehicle but with the service we received. This was not the first dealer we visited nor the first vehicle we liked but we walked away from others before finding Russ Darrow Dodge. Our sales rep Parker was fantastic. He was very knowledgeable and took his time to make sure we knew how to use all of the new features available. He was trustworthy and that was appreciated. Overall you can expect excellent service and a trustworthy, transparent, experience. Highly recommended!
Apr 23, 2025
I had bought a car last week and very excellent service
I had bought a car last week and very excellent service and very helpful. Thank you,Parker.
Apr 17, 2025
Website sucks, kept changing incentives.
Website sucks, kept changing incentives. Staff interactions were good on a face to face vehicle review.
Apr 16, 2025
Had a great experience at the dealership!
Had a great experience at the dealership! The staff was friendly and patient and answered all of my questions without any pressure. They made the process smooth and stress-free. I appreciated their transparency. Would recommend!
Apr 14, 2025
Everything went very well with Parker.
Everything went very well with Parker. Still learning all the bells and whistles on the truck.
Krisha Saley
Finance Manager
Apr 15, 2025
I bought a new vehicle a month ago from Russ Darrow.
I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch!
Mar 21, 2025
Everyone gave us great customer service.
Everyone gave us great customer service. I’m a repeat customer and plan on starting that way.
Mar 13, 2025
They service was very nice and they answered the question
They service was very nice and they answered the question I needed with good advice
Feb 25, 2025
Straight forward pricing.
Straight forward pricing. Low sales pressure and great customer service. I will purchase from them again.
Feb 19, 2025
The service department was articulate and friendly.
The service department was articulate and friendly. Each of your associates treated me so well!.
Matthew Sands
Finance Manager
Apr 17, 2025
Website sucks, kept changing incentives.
Website sucks, kept changing incentives. Staff interactions were good on a face to face vehicle review.
Apr 10, 2025
Scumy finance manager will change loan length to make
Scumy finance manager will change loan length to make warranty look better. They charge you $300 for “complimentary oil changes”. Then when you ask about the price they tell you they had to put a number there but didn’t actually charge you. Then when you get the loan statement they actually did charge you. Vehicle had an oil leak, damage belts and seized belt tensioner, despite Wisconsin Buyer Guide saying otherwise. Just make sure you do a GOOD job looking over the vehicle first! unfortunately I didn’t notice these issues until the day after purchasing the vehicle ($700 in repairs.) I’ve contacted them 4 times asking if they would help cover some of the costs and they keep making excuses as to why they haven’t helped cover the cost yet. We’ll see what happens, it’s been three weeks so not looking good. Daniel Wallner was pretty decent. Rest of the crap brought down his rating too though. Chris tried to go to bat for me with some issues with my local service center recommending services that weren’t needed. Will update after situation is resolved.
Mar 29, 2025
Great !
Great !! Bob was low key, friendly & very informative. Everyone I interacted with was very nice.
Mar 07, 2025
Parker was excellent and a great help in providing us
Parker was excellent and a great help in providing us with expert help and showing us the vwhicke
Feb 07, 2025
Thank you for an enjoyable purchase experience.
Thank you for an enjoyable purchase experience.I love my Jeep. Exactly what I was looking for.
Pat Deery
General Manager
Apr 21, 2025
I was really impressed with the people who work there and
I was really impressed with the people who work there and I love my new car! I' would highly recommend them
Apr 13, 2025
Best customer service and made the experience not only
Best customer service and made the experience not only simple but fun! I highly recommend this store.
Apr 11, 2025
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks
Apr 05, 2025
They always treat me like I am special there and their
They always treat me like I am special there and their new Gm has brought alot of positive energy into the dealer which is very appreciated.
Feb 07, 2025
Service department.
Service department.. Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep..
Adam Odor
Salesperson
Apr 17, 2025
Website sucks, kept changing incentives.
Website sucks, kept changing incentives. Staff interactions were good on a face to face vehicle review.
Apr 11, 2025
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks
Mar 20, 2025
Unfortunately my experience with this dealership was very
Unfortunately my experience with this dealership was very unsatisfactory and I will make every effort to let the owners or CEOs know that they have perminaly lost 2 customers for any of their dealerships. I was assisting an older woman find and purchase a car and we found the car she wanted at this dealership. The price was $19,933 but when they were done it was nearly $25k I had them take off the extras they tacked on and then the price was $22,180 with some extras I was told couldn't be removed! That's better but still not just tax and title. I inquired about a non-refundable down payment to hold the vehicle and the sales person told me they would have to check and let me know tomorrow. I texted them the next day about the down payment and was told the car was sold later the previous night. Well I had my daughter call and inquire about this car a couple of days later and what they told me is an outright LIE the car still is sitting on their lot and available for my daughter to come test drive. So deceitful that they now claim the quote they sent me was for the wrong car even though the quote shows a picture of the car, the correct stock number and pricing information. LIARS to the end and now that's at least 3 separate people that have lied about this potential purchase.. Unforgivable in my opinion.
Feb 11, 2025
They were quick to respond to my online inquiry and kept
They were quick to respond to my online inquiry and kept me updated the whole time in the process getting my car up here that I wanted to test drive.
Feb 03, 2025
Took 3 1/2 hours to complete purchase even though I had
Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved.
Robert Reid
Sales Manager
Apr 13, 2025
Best customer service and made the experience not only
Best customer service and made the experience not only simple but fun! I highly recommend this store.
Mar 21, 2025
Everyone gave us great customer service.
Everyone gave us great customer service. I’m a repeat customer and plan on starting that way.
Feb 07, 2025
Service department.
Service department.. Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep..
Feb 03, 2025
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
Daniel Wallner
Salesperson
Apr 10, 2025
Scumy finance manager will change loan length to make
Scumy finance manager will change loan length to make warranty look better. They charge you $300 for “complimentary oil changes”. Then when you ask about the price they tell you they had to put a number there but didn’t actually charge you. Then when you get the loan statement they actually did charge you. Vehicle had an oil leak, damage belts and seized belt tensioner, despite Wisconsin Buyer Guide saying otherwise. Just make sure you do a GOOD job looking over the vehicle first! unfortunately I didn’t notice these issues until the day after purchasing the vehicle ($700 in repairs.) I’ve contacted them 4 times asking if they would help cover some of the costs and they keep making excuses as to why they haven’t helped cover the cost yet. We’ll see what happens, it’s been three weeks so not looking good. Daniel Wallner was pretty decent. Rest of the crap brought down his rating too though. Chris tried to go to bat for me with some issues with my local service center recommending services that weren’t needed. Will update after situation is resolved.
Feb 14, 2025
I just recently purchase a used 2018 Ram and the salesman
I just recently purchase a used 2018 Ram and the salesman and women at Russ Darrow were amazing.. everyone was helping and made the experience flawless. Everyone helped in there own way to make the vehicle purchasing experience great
Feb 07, 2025
Thank you for an enjoyable purchase experience.
Thank you for an enjoyable purchase experience.I love my Jeep. Exactly what I was looking for.
Feb 03, 2025
Took 3 1/2 hours to complete purchase even though I had
Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved.
Luke Benson
Salesperson
Apr 21, 2025
I was really impressed with the people who work there and
I was really impressed with the people who work there and I love my new car! I' would highly recommend them
Mar 10, 2025
Good customer service helped with what I needed would
Good customer service helped with what I needed would recommend going there to others and family.
Keith Norris
Salesperson
Mar 27, 2025
Keith went to bat for me, after the deal was done the
Keith went to bat for me, after the deal was done the service was sub par. I had brake issues and had to send it back in 2 weeks after purchase, to which the problem didn’t go away. There is STILL a slight vibration when applying the brakes.
Mar 13, 2025
0 communication between sales and management, the sales
0 communication between sales and management, the sales guy was a bothersome guy who did nothing but talk and lie about what they did and did not have available. We found a new car at a competitor in another city.
Jesse Worley
Finance Manager
Mar 27, 2025
Keith went to bat for me, after the deal was done the
Keith went to bat for me, after the deal was done the service was sub par. I had brake issues and had to send it back in 2 weeks after purchase, to which the problem didn’t go away. There is STILL a slight vibration when applying the brakes.
Mar 10, 2025
Good customer service helped with what I needed would
Good customer service helped with what I needed would recommend going there to others and family.
Scott Schrimpf
Salesperson
Feb 28, 2025
Did not receive the UW CU welcome letter that should have
Did not receive the UW CU welcome letter that should have been in our finance packet.
Brittany Secora
Office Manager
Apr 11, 2025
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks