Meet Our Staff
Management
Robert Kulp
Service Manager
Tyler Johnson
Sales Manager
Christopher Riedasch
Sales Manager
Robert Reid
Sales Manager
Pat Deery
General Manager
Sales
Robert Phillips
Salesperson
Carissa Ferguson
Salesperson
Daniel Wallner
Salesperson
Adam Odor
Salesperson
Luke Benson
Salesperson
Keith Norris
Salesperson
Scott Schrimpf
Salesperson
Vincent Opgenorth
Salesperson
Service
Chris Ziegler
Service Advisor
Bryan Kufalk
Service Advisor
Lucas Dendaas
Service Advisor
Rob Jensen
Service Writer
Alyson Mohr
Service Advisor
Jessica Minor
Service Advisor
Nathan Swan
Service Advisor
Finance
Krisha Saley
Finance Manager
Matthew Sands
Finance Manager
Jesse Worley
Finance Manager
Administration
Jessica Zurn
Admin
Chris Ziegler
Service Advisor
Mar 20, 2025
Great service all times thanks for your support great
Great service all times thanks for your support great service manager always great people even one thank you very much
Mar 16, 2025
Always friendly and will take the time to work with you
Always friendly and will take the time to work with you and answer your questions
Mar 13, 2025
They service was very nice and they answered the question
They service was very nice and they answered the question I needed with good advice
Mar 13, 2025
Chris was super helpful, the service was fast, and he
Chris was super helpful, the service was fast, and he saved me a ton of money!
Mar 03, 2025
Aly is really good to work with and pointed out things I
Aly is really good to work with and pointed out things I didn't know
Bryan Kufalk
Service Advisor
Mar 20, 2025
Great service all times thanks for your support great
Great service all times thanks for your support great service manager always great people even one thank you very much
Mar 16, 2025
Always friendly and will take the time to work with you
Always friendly and will take the time to work with you and answer your questions
Mar 13, 2025
0 communication between sales and management, the sales
0 communication between sales and management, the sales guy was a bothersome guy who did nothing but talk and lie about what they did and did not have available. We found a new car at a competitor in another city.
Mar 13, 2025
Good response to service needs.
Good response to service needs. The service department is courteous, explains service needs and services the auto quickly.
Mar 09, 2025
Great service provided by Bryan and technicians.
Great service provided by Bryan and technicians. Always very helpful and interested in my concerns and questions about my truck.
Robert Phillips
Salesperson
Feb 23, 2025
Robert was very professional and not pushy just to get a
Robert was very professional and not pushy just to get a sale, I never felt rushed the whole time I was there just to feel like I was just another customer.
Feb 21, 2025
I bought a minivan from Russ Darrow in September of 2024.
I bought a minivan from Russ Darrow in September of 2024. At first, the sales and service seemed good. However, it took a few weeks to get the van properly cleaned. And the van had to be cleaned TWICE because they didn’t do a very good job the first time. It was November before I got the 8th seat that should’ve been in the van from the start. And the key sense feature still does not work correctly, and it’s the middle of February! I’ve talked numerous times with the sales rep, Bob Phillips, who always assured me it would be fixed. He’s taken the van into the shop to have it looked at a few times. Each time dropping off a loaner vehicle that I need to put gas in before I can go anywhere other than the nearest gas station. And he doesn’t bother to replace the gas he’s used driving my vehicle round-trip from Janesville to Madison. The techs at the dealership said there is a problem with the radio, which is the cause of the Key Sense issue, and the radio needs to be replaced. The sales rep told me that a new radio would be ordered to correct it, but it’s becoming apparent that it has not. This has been going on since the purchase at the beginning of September! And now, Bob is telling me that the keysense feature is working exactly as it should, although nothing has been done to address the issue. Then Drake Lallas responds to posts to discuss. When I provided my contact info, he responded, “Good morning, Shawn , I am not the General Manager of our CDJR store … I did forward your email to the management team as well as Mr. Phillips,” and nothing ever happens.
Feb 03, 2025
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
Feb 03, 2025
We picked up our car on Friday night.
We picked up our car on Friday night. The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were not wiped down but dried in various areas of the interior, and the car had a half a tank of gas. Upon bringing this to the attention of our salesman, I was advised that he saw the same thing on the interior of the car (but made no offer to have it rectified), I was told they do not provide a full tank of gas because it is not a “certified vehicle” and I was told they would get the tire valve covers to me. Not even an apology. With a dealership the size of Russ Darrow, I would think we would receive a better level of customer service.
Jan 16, 2025
When I’ve required service it has need completed in a
When I’ve required service it has need completed in a timely manner and the service writers have been prompt and informative.
Lucas Dendaas
Service Advisor
Mar 20, 2025
Great service all times thanks for your support great
Great service all times thanks for your support great service manager always great people even one thank you very much
Mar 08, 2025
Great experience, warranty work done correctly.
Great experience, warranty work done correctly. Found an exhaust leak, repaired that very satisfied. Would recommend this dealership to everyone.
Mar 08, 2025
Got me in and out quickly the uber was prompt should I
Got me in and out quickly the uber was prompt should I smell oil when driving now
Mar 03, 2025
Aly is really good to work with and pointed out things I
Aly is really good to work with and pointed out things I didn't know
Feb 28, 2025
Always a great experience Clean, friendly, hot coffee
Always a great experience Clean, friendly, hot coffee and Snacks. Free shuttle service. My service writer is very good.
Rob Jensen
Service Writer
Mar 20, 2025
Great service all times thanks for your support great
Great service all times thanks for your support great service manager always great people even one thank you very much
Mar 16, 2025
Always friendly and will take the time to work with you
Always friendly and will take the time to work with you and answer your questions
Mar 13, 2025
I was told after a test drive everything was good to go.
I was told after a test drive everything was good to go. I picked my Jeep up at my Grandsons house in Madison Sunday because that's where it broke down and had to be towed to Russ Darrow. On the way home to Green Bay it was shimmying in the front, there was clunking under the vehicle and my cruise control gave me an error to fix it immediately. I drove it to Chrysler World Monday and they informed me the front sway bars need replacing, the back shocks and mounts need replacing because they were leaking, Also the steering needs replacing. And the tires need balancing . It was very disheartening the amount of things missed and needing replacement. This vehicle only has just under 36000 miles and should not be this bad. Very disappointed at the overall quality of this vehicle.
Mar 07, 2025
I needed advise and estimate for complicated problem.
I needed advise and estimate for complicated problem. I got concise information with good explanation of pros and cons of proceeding with repair which enabled me to make informed decision.
Mar 03, 2025
Professional and expert advice, easily setup
Professional and expert advice, easily setup appointments and schedule maintenance, quickly diagnosing and solving problems
Alyson Mohr
Service Advisor
Mar 20, 2025
Great service all times thanks for your support great
Great service all times thanks for your support great service manager always great people even one thank you very much
Mar 14, 2025
It's okay never had any issues if you have a question,
It's okay never had any issues if you have a question, there's always someone who will help you
Mar 03, 2025
Aly is really good to work with and pointed out things I
Aly is really good to work with and pointed out things I didn't know
Feb 28, 2025
Took good care of my van.
Took good care of my van. Cared about my needs. Went above and beyond for me.
Feb 26, 2025
In the 30 years I have been driving, the service team at
In the 30 years I have been driving, the service team at RD has been the best I’ve ever worked with. I will continue to give my business to the RD service team as long as I live in this area. Sales team not so much. As my previous lease was about to expire, I was exploring options to buy or refinance. The salesman pushed for another lease, which I did not want, and offered few options.
Robert Kulp
Service Manager
Mar 16, 2025
Always friendly and will take the time to work with you
Always friendly and will take the time to work with you and answer your questions
Feb 07, 2025
Service department.
Service department.. Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep..
Jan 31, 2025
The members at this shop are very trustworthy and I am
The members at this shop are very trustworthy and I am glad to have my car serviced her each and every time I come.
Jan 25, 2022
Took my vehicle in for an oil and in a short time I was...
Took my vehicle in for an oil and in a short time I was back on the road
Oct 16, 2021
Lucas and Tom are excellent to work with, they help me...
Lucas and Tom are excellent to work with, they help me find the Jeep I wanted with all the bells and whistles just as I imagined and kept me up to date on the whole process which was really fast! Thank you for the EXCELLENT! Service
Tyler Johnson
Sales Manager
Feb 11, 2025
They were quick to respond to my online inquiry and kept
They were quick to respond to my online inquiry and kept me updated the whole time in the process getting my car up here that I wanted to test drive.
Feb 03, 2025
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
Feb 03, 2025
Took 3 1/2 hours to complete purchase even though I had
Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved.
Aug 27, 2021
Salesman, Tyler Johnson was amazing! He was extremely...
Salesman, Tyler Johnson was amazing! He was extremely knowledgeable on specifics regarding different vehicles, he was very professional and listened to what our needs were. The financing staff is also great! They are personable, courteous and are in it for you! This is the second vehicle I’ve purchased from Russ Darrow JDR of Madison and I will be back! Thanks again!
Jul 20, 2021
Very nice people and a ‘no pressure’ environment. Tyler...
Very nice people and a ‘no pressure’ environment. Tyler J. (Madison East) was wonderful to work with! I highly recommend him if you are looking for a new or used car. Ms. Voogd in the finance department did a great job explaining all the details and took her time with us which we really appreciated.
Jessica Minor
Service Advisor
Mar 20, 2025
Great service all times thanks for your support great
Great service all times thanks for your support great service manager always great people even one thank you very much
Mar 13, 2025
Excellent and efficient customer service!
Excellent and efficient customer service! Waiting room is very pleasant and enjoy the free popcorn and hot drink!
Mar 02, 2025
It was nice to be able to make an appointment for an oil
It was nice to be able to make an appointment for an oil change rather than waiting first come first serve. The video sent during service was also a nice touch
Feb 25, 2025
One hundred ninety five dollars an hour for labor is too
One hundred ninety five dollars an hour for labor is too much to diagnose something that will take over an hour and that’s nots parts and labor to fix it. The parts would have to come from a Ford dealer ship or the vehicle may have to go to a Ford dealership to get fixed.
Feb 23, 2025
Thanks for your high quality fast service!
Thanks for your high quality fast service! I like car wash service after oil change.
Nathan Swan
Service Advisor
Mar 20, 2025
Great service all times thanks for your support great
Great service all times thanks for your support great service manager always great people even one thank you very much
Mar 15, 2025
They did everything I asked them to do and then some
They did everything I asked them to do and then some including washing the car.
Feb 26, 2025
I was well treated and helped.
I was well treated and helped. I am very pleased, I will come back for sure!
Feb 26, 2025
In the 30 years I have been driving, the service team at
In the 30 years I have been driving, the service team at RD has been the best I’ve ever worked with. I will continue to give my business to the RD service team as long as I live in this area. Sales team not so much. As my previous lease was about to expire, I was exploring options to buy or refinance. The salesman pushed for another lease, which I did not want, and offered few options.
Feb 23, 2025
Thanks for your high quality fast service!
Thanks for your high quality fast service! I like car wash service after oil change.
Jessica Zurn
Admin
Feb 28, 2023
Very clean and welcoming showroom, very helpful sales
Very clean and welcoming showroom, very helpful sales person, great service dept. have always been pleased with Russ Darror, Madison.
Feb 22, 2021
Brought car in for oil change and adding an accessory...
Brought car in for oil change and adding an accessory quick service car cleaned. Polite staff explained all that was done professional detailed work. Called when work complete.
Jan 13, 2021
Timely service, thorough review of what service I needed...
Timely service, thorough review of what service I needed today and in the near future. Comfortable and clean customer waiting area. Bryan always keeps me well informed and is the best to work with!
Dec 19, 2020
On my third Jeep! Super helpful and friendly! Ask for...
On my third Jeep! Super helpful and friendly! Ask for Lucas B! Had my car picked out and waiting for me. Took about 45 minutes and out the door. Lucas showed me all the beeps and whistles! I have a lot to learn! Thanks!!
Nov 23, 2020
The service was overall good. I think it is shameful...
The service was overall good. I think it is shameful that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could lead to people not being able to get their cards fixed during a very difficult time for many in our country, you should be embarrassed. I will never buy a vehicle from you again. Especially knowing that cost of debt and credit cards transactions to merchants is not drastically different. This is nothing more than a price gouging scheme.
Carissa Ferguson
Salesperson
Feb 14, 2025
I just recently purchase a used 2018 Ram and the salesman
I just recently purchase a used 2018 Ram and the salesman and women at Russ Darrow were amazing.. everyone was helping and made the experience flawless. Everyone helped in there own way to make the vehicle purchasing experience great
Feb 12, 2025
Carissa was very helpful in getting me a fair price for
Carissa was very helpful in getting me a fair price for my trade in. She was also very patient as I’m not one to make decisions on a whim. I need lots of time to think it over. Would contact get again for my vehicle needs.
Feb 12, 2025
Amazing, highly reccomend.
Amazing, highly reccomend. It absolutely exceeded my expectations. Loved it. So happy I bought a car from here
Feb 03, 2025
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
Jan 31, 2025
Dealer ship was great.
Dealer ship was great. Went above and behind to make sure we had everything we needed.
Krisha Saley
Finance Manager
Mar 13, 2025
They service was very nice and they answered the question
They service was very nice and they answered the question I needed with good advice
Feb 25, 2025
Straight forward pricing.
Straight forward pricing. Low sales pressure and great customer service. I will purchase from them again.
Feb 19, 2025
The service department was articulate and friendly.
The service department was articulate and friendly. Each of your associates treated me so well!.
Feb 03, 2025
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
Christopher Riedasch
Sales Manager
Feb 28, 2025
Did not receive the UW CU welcome letter that should have
Did not receive the UW CU welcome letter that should have been in our finance packet.
Feb 23, 2025
Robert was very professional and not pushy just to get a
Robert was very professional and not pushy just to get a sale, I never felt rushed the whole time I was there just to feel like I was just another customer.
Feb 07, 2025
Thank you for an enjoyable purchase experience.
Thank you for an enjoyable purchase experience.I love my Jeep. Exactly what I was looking for.
Matthew Sands
Finance Manager
Mar 07, 2025
Parker was excellent and a great help in providing us
Parker was excellent and a great help in providing us with expert help and showing us the vwhicke
Feb 07, 2025
Thank you for an enjoyable purchase experience.
Thank you for an enjoyable purchase experience.I love my Jeep. Exactly what I was looking for.
Feb 03, 2025
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
Daniel Wallner
Salesperson
Feb 14, 2025
I just recently purchase a used 2018 Ram and the salesman
I just recently purchase a used 2018 Ram and the salesman and women at Russ Darrow were amazing.. everyone was helping and made the experience flawless. Everyone helped in there own way to make the vehicle purchasing experience great
Feb 07, 2025
Thank you for an enjoyable purchase experience.
Thank you for an enjoyable purchase experience.I love my Jeep. Exactly what I was looking for.
Feb 03, 2025
Took 3 1/2 hours to complete purchase even though I had
Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved.
Adam Odor
Salesperson
Feb 11, 2025
They were quick to respond to my online inquiry and kept
They were quick to respond to my online inquiry and kept me updated the whole time in the process getting my car up here that I wanted to test drive.
Feb 03, 2025
Took 3 1/2 hours to complete purchase even though I had
Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved.
Robert Reid
Sales Manager
Feb 07, 2025
Service department.
Service department.. Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep..
Feb 03, 2025
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
Luke Benson
Salesperson
Mar 10, 2025
Good customer service helped with what I needed would
Good customer service helped with what I needed would recommend going there to others and family.
Pat Deery
General Manager
Feb 07, 2025
Service department.
Service department.. Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep..
Keith Norris
Salesperson
Mar 13, 2025
0 communication between sales and management, the sales
0 communication between sales and management, the sales guy was a bothersome guy who did nothing but talk and lie about what they did and did not have available. We found a new car at a competitor in another city.
Scott Schrimpf
Salesperson
Feb 28, 2025
Did not receive the UW CU welcome letter that should have
Did not receive the UW CU welcome letter that should have been in our finance packet.
Jesse Worley
Finance Manager
Mar 10, 2025
Good customer service helped with what I needed would
Good customer service helped with what I needed would recommend going there to others and family.