Customer Testimonials

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DealerRater Feb 14, 2025

No fault found! When I was tech that wasn’t the acceptable answer. In my day a repair under warranty a tech would talk with the owner to make sure all aspects of the complaint were addressed and make sure the story the customer had made it to the tech correctly and conditions were addressed. This appointment was scheduled by JEEP in follow-up to a complaint was not handled completely by another dealership. Dealerships sure have changed since I was a dealership tech.

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Google Feb 13, 2025

Adam spent so much time with us listening to what we needed and wanted. I felt heard and not pressured to purchase. I felt like my business was important and needed.

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DealerRater Feb 13, 2025

Rob and whole crew bend over backwards to help. I've been going there for about 18 years and will continue to.

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DealerRater Feb 13, 2025

I got a very quick appointment. They listened to my issues and resolved them all in a timely matter.

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DealerRater Feb 13, 2025

Amazing, highly reccomend. It absolutely exceeded my expectations. Loved it. So happy I bought a car from here

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DealerRater Feb 13, 2025

Carissa was very helpful in getting me a fair price for my trade in. She was also very patient as I’m not one to make decisions on a whim. I need lots of time to think it over. Would contact get again for my vehicle needs.

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DealerRater Feb 13, 2025

Jessica, and the technicians & cashier were great to work with. Very friendly people who care about their customers. Changing from my local service center to Russ Darrow. Thank you for helping me work with the warranty company!

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Google Feb 12, 2025

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DealerRater Feb 12, 2025

They were quick to respond to my online inquiry and kept me updated the whole time in the process getting my car up here that I wanted to test drive.

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Google Feb 11, 2025

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DealerRater Feb 10, 2025

Very friendly staff. Comfortable waiting area. Very informative of things that need to be done with your vehicle.

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Facebook Feb 10, 2025

Was very satisfied with my salesman, especially how Adam came out and asked my girl and I if he could help us when all we were doing was driving around the lot seeing what you had. The rest of the experience was good also. I will refer your company to family and friends. Thank you.

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Google Feb 10, 2025

My experience was very very good. They made things so easy. Adam was our sales. person and was very knowledgeable. Thank you Adam and Russ Darrow.

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Google Feb 10, 2025

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Google Feb 8, 2025

Was very happy with my experience I had at Russ Darrow. I will recommend my salesman Adam to my family & friends.

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Google Feb 7, 2025

The experience was great. Salesman was Willing to show everything to the customer and take his time helping me out with my new truck purchase. Daniel helped get all my questions answered before I made a decision and helped greatly make the experience flawless

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DealerRater Feb 7, 2025

Service department.. Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep..

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DealerRater Feb 7, 2025

Thank you for an enjoyable purchase experience.I love my Jeep. Exactly what I was looking for.

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Google Feb 7, 2025

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DealerRater Feb 7, 2025

Good communication with repair updates and customer service. The cost of repair was a bit more than expected

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Google Feb 6, 2025

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DealerRater Feb 3, 2025

Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.

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DealerRater Feb 3, 2025

They were very friendly and got me in quickly and the repair was completed very fast.

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DealerRater Feb 3, 2025

The experience with Bryan in service has been great. He is a true professional who genuinely cares about the level of service and care that he provides to you as a customer. He focuses on what you need to keep your vehicle safe and reliable and only offers the services that you actually need.

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Google Feb 3, 2025

Have been going here for years now. This is really the only place I trust to work on my Jeep. Have always been treated with respect as a customer.

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Google Feb 2, 2025

Always a great experience ESPECIALLY with Bob!!! Ask for Bob Phillips and you can't go wrong!!! The process is smooth and not a pushy one!!!

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DealerRater Feb 1, 2025

Dealer ship was great. Went above and behind to make sure we had everything we needed.

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DealerRater Jan 31, 2025

The members at this shop are very trustworthy and I am glad to have my car serviced her each and every time I come.

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DealerRater Jan 31, 2025

Professional and great expertise, valuable experience, work done fast and high-quality, great service maintenance

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DealerRater Jan 31, 2025

I have always been treated well when I come to russ darrow techs have been friendly and have had no complaints about the work done on my car

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DealerRater Jan 31, 2025

Always on time opening and very good on getting you in and out in a timely manner

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DealerRater Jan 31, 2025

You charge too much for oil changes 97.00 way too much you need to be around 60.00

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DealerRater Jan 31, 2025

Great as always There is nothing more to say. He has been excellent for our family

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DealerRater Jan 31, 2025

Everyone is friendly the service is great nice lounge with treats.1 thing car wash could better. But over u guys are a 10 thank you

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DealerRater Jan 31, 2025

They are always kind, let you know exactly what is going on and very timely.

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DealerRater Jan 31, 2025

Comfortable waiting room. Kind staff. A Video recording of work complete shows transparency. Overall I am very happy with my experience.

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DealerRater Jan 31, 2025

Service was outstanding and Chis was excellent to work with. I would recommend them highly.

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DealerRater Jan 27, 2025

I felt Carissa took great care of my vehicle needs ! She was very patient and was very thorough! I felt like i knew Carissa for a long time and I just met her in this car buying process! Everyone at Russ Darrow was friendly and I would recommend going there! Thank you kindly Carissa!

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DealerRater Jan 27, 2025

Carissa was very attentive and respectful, Went out of her way to get the car I wanted. Highly recommend.

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Google Jan 27, 2025

Came in to buy a car. The folk at Russ Darrow gave us a great deal! They went above and behind to insure the car was ready for winter! For someone that didn't have wheels. They understood and made my visit painless. Thank you Carissa!

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Google Jan 27, 2025

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DealerRater Jan 27, 2025

Thank you Bryan for all of your assistance and outstanding customer service. Your help was greatly appreciated!

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DealerRater Jan 27, 2025

Awesome the customer service was very good they were really helpful thank you for your service

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DealerRater Jan 26, 2025

This is the only dealer I have trusted with my Ram trucks for the last 15 years. The staff is excellent with great communication and updates.

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DealerRater Jan 25, 2025

They did a great job. Quick and easy. Always an acceptable experience. And the work they did turned out fine

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DealerRater Jan 25, 2025

Dealership is the best around in my opinion. Staff is very helpful and does a good job.

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DealerRater Jan 24, 2025

They had Great Customer Service! Will recommend to my friends and family! Thank You Aly!

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DealerRater Jan 24, 2025

When serving customers, it is very nice but you guys when you estimate to price lover it is very expensive

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Google Jan 23, 2025

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Google Jan 23, 2025

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DealerRater Jan 22, 2025

Chris squeezed me in without an appointment I am thankful for this excellent customer service.

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DealerRater Jan 21, 2025

Always professional Always consistent Always Concerned has never disappointed me, treats the women in our family with dignity and respect never condescending. Fair pricing

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DealerRater Jan 21, 2025

I was happy they got me in since whoever took my appointment didn’t put it on the schedule. Brian did a great job and made it happen on a Monday morning at 8.

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Google Jan 21, 2025

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DealerRater Jan 20, 2025

Warm welcoming atmosphere! We appreciate the customer hospitality area! As our vehicle is serviced, we appreciate the updates of suggested items to be considered currently or attention given, in the future. It provides us with security and comfort as we travel daily! Our bill (statement) is well detailed, which provides a complete account of parts and labor. This is why we utilize Russ Darrow! We purchased our 2021 anniversary edition from them new and have accrued 78,000 miles with total confidence in the excellent team at Russ Darrow. Thank each of the service managers whom facilitate our arrival with their smiles!

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Google Jan 20, 2025

I was about taking care of while I was there enjoyed the experience the vehicle seems to be a very fine vehicle thank you Russ Darrell

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Google Jan 20, 2025

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DealerRater Jan 19, 2025

Haven't failed me yet! Like the new video feature. Let's me know a good job is being done!

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DealerRater Jan 19, 2025

Chris Ziegler IS the reason I have my vehicles serviced at RD-East. He knows vehicles, and which tech is best suited to work on them.

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DealerRater Jan 18, 2025

Great place to have vehicle serviced. Very good customer service. Employees very nice. Yay yay yay

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Google Jan 18, 2025

I've purchased multiple vehicles from Russ Darrow over the years. Always have had a great sales experience. No hassle, easy process. Their service dept is top notch as well.

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Google Jan 18, 2025

I never have bought a vehicle from Russ Darrow before. I drove 40 minutes north to check out a truck online after my local dealer's sales manager acted like the stereotypical cars salesman. Pushy and manipulative. They calculated my payment about $80 more than what I calculated with my app. Instead of double checking their numbers I was told flat out I did it wrong only to find out later I was right. He pushed me to give out my current loan info before I wanted. I feel they use that info against you to manipulate trade-in value, especially if there ...

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Google Jan 17, 2025

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DealerRater Jan 17, 2025

When I’ve required service it has need completed in a timely manner and the service writers have been prompt and informative.

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Google Jan 17, 2025

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Google Jan 16, 2025

Adam was great to purchase our vehicle through. So thankful for his patience and expertise during the sale. Also love the video updates from the service dept.

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DealerRater Jan 15, 2025

I would rate Jessica on the top of her profession , I have had issues with one of your competitors over the years and communication has been their downfall , I would defiantly recommend your service department , thanks Dan

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Google Jan 15, 2025

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DealerRater Jan 15, 2025

Great customer service immediately as I pulled into the service shop. Very prompt completion of service and a video of the service completed.

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DealerRater Jan 14, 2025

The customer service was excellent, pricing is competitive and scheduling was quick. Will use their services again.

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Google Jan 9, 2025

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Google Jan 4, 2025

Tyler the sales manager and Rob the salesman were fantastic to work with.

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Google Jan 1, 2025

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Google Jan 1, 2025

Carissa was amazing. She answered all my questions, was knowledgeable and patient. She provided great customer service. She follows up with me to see if I have additional questions and always keeps the door open if I need to ask her anything about my vehicle.

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Google Dec 29, 2024

Overall we had a great experience buying a vehicle with this dealership! All the staff was kind and professional, but I cannot say enough good things about Adam O. He was very helpful throughout the whole process and a major reason we chose the vehicle we did! Thanks again!

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Google Dec 29, 2024

Excellent service today from Daniel Wallner!! He was not pushy at all, very knowledgeable (or knows where to find the info if he doesn’t know off hand) and most importantly - very personable! Truly enjoyed working with him & would highly recommend asking for him. Thanks Daniel!!

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Google Dec 29, 2024

I worked with Carissa when looking for a new car and she was truly wonderful! We chatted a few times about a vehicle and she provided other potential options for me to look at while I made my decision. She was extremely knowledgeable and super quick with her responses. I highly recommend her if you’re looking for a new car!

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Google Dec 28, 2024

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Google Dec 27, 2024

Were accommodating and worked with me to get where I needed to be. Ask for Keith!

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Google Dec 25, 2024

Alex did a nice job pulling things together

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Google Dec 19, 2024

Bob was very helpful and knowledgeable when I went into purchase the vehicle purchasing vehicles as always a stressful situation. However he was able to make this a very turnkey process. No pun intended would actually recommend soon as I walked in. I was greeted with a smile and was immediately asked if they could get me any snacks or water trying to make me feel as comfortable as possible, highly recommend this dealership and Bob Phillips specifically.

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Google Dec 19, 2024

Very happy with how fast the process took, overall happy and would recommend Bob Phillips to anyone looking for a new Ride

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Google Dec 19, 2024

Haggle free and one of the least painful experiences. Keith Norris and Jesse Worley worked on my behalf to get best rates..

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Google Dec 15, 2024

This is our second time working with Robert and he created an absolutely phenomenal experience for us (again). He went above and beyond to ensure he understood what we were looking for and what was important to us. He took time to ensure both my husband and I understood all the features and benefits of the Jeep we selected and made sure everything was set up to our preferences before we left. We appreciate the time he took to answer all of our questions, and acknowledge any concerns. We will without hesitation return to work with him when it is ...

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Google Dec 15, 2024

Keith was super easy to work with. As usual, everything went incredibly smooth.

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Google Dec 14, 2024

Keith Norris is great! I Highly recommend seeing him. Thanks again!

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Google Dec 11, 2024

Picked up our Jeep Grand Cherokee Monday night. Convenient & Professional buying experience. The Russ Darrow Madison team did a great job.

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Google Dec 11, 2024

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Google Dec 9, 2024

Purchased a used vehicle and Keith Norris was great. He listened to what we needed and found the correct vehicle for us. He is a 5 star Sales Consultant.

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Google Dec 6, 2024

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Google Dec 1, 2024

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Google Nov 30, 2024

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Google Nov 27, 2024

By a wide margin, the smoothest, above board vehicle purchase of my life. Friendly and fair, absolutely plan to purchase my next vehicles here

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Google Nov 22, 2024

Shout out to Robert Phillips! He was a phenomenal salesman. I’m 24 years old and this was my first time financing a car on my own without a co-signer. As a young woman going car shopping can be scary and intimidating. Robert did not make me feel that way at all. He made my experience quite comfortable and easy. And I would definitely recommend him to anyone who is on the market for a new car! 🙂

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Google Nov 6, 2024

Luke did a great job! He was very kind and knowledgeable. He made the process of buying our vehicle very pleasant

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Google Nov 5, 2024

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Google Nov 2, 2024

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Google Nov 1, 2024

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Google Oct 31, 2024

They were so amazing and nice

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Google Oct 26, 2024

Carissa was fantastic!!! She was very helpful and easy to work with! She had patience with us when we couldn’t decide which vehicle we really wanted!


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