Meet Our Staff
Management
Tyler Johnson
Sales Manager
Robert Kulp
Service Manager
Adam Odor
Sales Manager
Chad Ellis
General Manager
Rachel Svetlik
Office Manager
Sales
Parker Rogalla
Salesperson
Kaylum Merklein
Salesperson
Antonio Johnson
Salesperson
Scott Schrimpf
Salesperson
Trent Eisch
Salesperson
Joseph Hart-Reque
Salesperson
DARBIANA HILR
BDC REPRESENTATIVE
Robert Matheny
Salesperson
Cameron Sauk
Salesperson
Service
Chris Ziegler
Service Advisor
Bryan Kufalk
Service Advisor
Lucas Dendaas
Service Advisor
Rob Jensen
Service Writer
Nathan Swan
Service Advisor
Sara Pitts
Service Advisor
Anthony Rivera
Service Advisor
Justin Malloy
Service Advisor
Finance
Luke Benson
Finance Manager
Jake Welsh
Finance Manager
Administration
Jessica Zurn
Admin
Brittany Secora
Office Manager
Rod Winklepleck
Corporate Director of Sales
Eli Piasecki
Production Manager
Sara Anderson
Receptionist/Cashier
Chris Ziegler
Service Advisor
Jun 14, 2026
Great fast serviut we nice fast service.
Great fast serviut we nice fast service. Very courteous workers. And loved the popcorn and a waiter
Jun 05, 2026
Great customer service, took the time to explain and
Great customer service, took the time to explain and answered all questions. Service advisor Chris was outstanding
Jun 05, 2026
Since we were desperately in need of help so appreciated
Since we were desperately in need of help so appreciated the Uber to Enterprise and the drop off at the end...All and Chris turned an emergency into a no stress situation. Thank you ??
May 06, 2026
The whole department is always top-notch!
The whole department is always top-notch! Quick, friendly, responsive, knowledgeable, and generally get me out the door fast!
May 03, 2026
Chris always is very professional.
Chris always is very professional. He's helpful & very considerate of my time. I enjoy working with him
Bryan Kufalk
Service Advisor
Jul 07, 2026
Russ Darrow broke my trust in getting my vehicle serviced
Russ Darrow broke my trust in getting my vehicle serviced at a dealership. Avoid them if you don’t want to be upsold extraneous work at premium prices while receiving mediocre outcomes in return. In the end, the service advisor agreed they did not earn my repeat business but offered nothing to make me feel better about the situation. I was quoted a total of $2,766, consisting of $899 for the engine repairs I came in for, about $1,268 in recommended brake work unrelated to the engine issue, and a surprise $599 vacuum pump replacement that only became necessary after they had completed the engine work. I told them I'd come back another time for the brakes since I only wanted the engine issue addressed. After the engine repairs were completed, I was told there was now a problem with the vacuum pump, which is attached to the engine, and that the Jeep was suddenly unsafe to drive. This was frustrating because I had been driving it before bringing it in. I had no choice but to approve the repair. I was told the vacuum pump fitting had been previously broken and glued back together by someone else, but that it had broken again while in their shop and the entire vacuum pump now needed to be replaced. My impression was that something happened while they were working on the engine that turned a previously functioning repair into an active problem. That impression of carelessness was reinforced when I got home and looked under the hood. I found that the battery terminal fuse had been left uncovered, and a metal tool had been left sitting directly on top of it. Had that tool shifted or fallen into the wrong position, it could have caused a dangerous short circuit. To make matters worse, my Jeep was only supposed to be in the shop overnight on Thursday, July 2. I had already arranged transportation, so I didn't need a rental at that point. After the engine repair was finished on Friday and the vacuum pump issue was discovered, I was told the vehicle wouldn't be ready until Tuesday, July 7 at the earliest. I wasn’t offered a rental vehicle despite my vehicle being kept over the holiday weekend because of a new issue that arose during their service. It was an incredibly disappointing experience. I told the service advisor I was uncomfortable with how everything unfolded and that I would be taking my brake work somewhere else. I had been planning to upgrade to a new vehicle soon since I only have three payments left on my Jeep. If this experience had been handled differently, I probably would have come back to Russ Darrow for my next Jeep. Instead, this experience has me thinking it's time to move on from Jeep altogether.
Jun 17, 2026
Got the job done.
Got the job done. Thank you. One, two, three, four, five, six, seven, eight, nine, stop.
May 20, 2026
I always bring my car here for an oil change or other
I always bring my car here for an oil change or other needed services for years!
May 13, 2026
Easy scheduling.
Easy scheduling. Quick turnaround. I really like the video inspection and find it very helpful and informative.
May 02, 2026
A great dealership with very helpful employees, will be
A great dealership with very helpful employees, will be coming back for all my future seevices.
Lucas Dendaas
Service Advisor
May 02, 2026
Like the jeep but they said they would order a back ledge
Like the jeep but they said they would order a back ledge never got any answer.
May 02, 2026
A great dealership with very helpful employees, will be
A great dealership with very helpful employees, will be coming back for all my future seevices.
Apr 28, 2026
I was to be in on a Monday at 7am, part wasn’t in when I
I was to be in on a Monday at 7am, part wasn’t in when I got there. Waited an extra week. Service did get completed. Just wasted some time on the first appointment
Apr 28, 2026
It was a very good experience, they got my service done
It was a very good experience, they got my service done in a timely manner without any issues.
Apr 14, 2026
Repairs done as requested, was kept informed on changes
Repairs done as requested, was kept informed on changes and a rental vehicle was provided. Work was done correctly first time.
Rob Jensen
Service Writer
Jun 12, 2026
Service advisor Rob Jensen has been very kind in helping
Service advisor Rob Jensen has been very kind in helping to get my windshield wiper issue resolved.
May 02, 2026
A great dealership with very helpful employees, will be
A great dealership with very helpful employees, will be coming back for all my future seevices.
Apr 28, 2026
It was a very good experience, they got my service done
It was a very good experience, they got my service done in a timely manner without any issues.
Mar 28, 2026
Was very quick and informative and over all great
Was very quick and informative and over all great experience for my jeep services. Great service
Jan 06, 2026
Always have had a great experience with Chris Ziegler.
Always have had a great experience with Chris Ziegler. very helpful, courteous, and easy to work with.
Parker Rogalla
Salesperson
Sep 28, 2026
I had a great experience working with Parker Rogalla.
I had a great experience working with Parker Rogalla. He kept me up to date with all the information about all of the particulars on the vehicles I was interested in. His follow up and follow through was great. Definitely someone I would work with again when it comes to buying a car.
Jun 10, 2026
The staff was very helpful and friendly.
The staff was very helpful and friendly. I would definitely buy from them again in the future
Jun 01, 2026
Parker and Jake were nice and they were easy to work
Parker and Jake were nice and they were easy to work with. They didn't make the process difficult and explained the paperwork thoroughly.
May 28, 2026
Parker and team were great.
Parker and team were great. Very accommodating to all my needs, and found the best vehicle that fit my wants.
May 26, 2026
This was the easiest, friendliest, and smoothest car
This was the easiest, friendliest, and smoothest car buying process I have ever experienced. Parker is an amazing car salesman and wonderful person. He made the car buying experience truly a fantastic experience.
Nathan Swan
Service Advisor
May 08, 2026
Drive in for oil change and rotation with no appointment.
Drive in for oil change and rotation with no appointment. Less than 1 hour wait!
Apr 28, 2026
It was a very good experience, they got my service done
It was a very good experience, they got my service done in a timely manner without any issues.
Mar 28, 2026
Was very quick and informative and over all great
Was very quick and informative and over all great experience for my jeep services. Great service
Jan 09, 2026
Russ Darrow does all of my major service work when I come
Russ Darrow does all of my major service work when I come from Indiana to visit my brother 3 or so times a year. I have my work done at Russ Darrow because they always do things right. I have had work done in Indiana that was not always done right. The staff at Russ Darrow is highly knowledgeable and courteous. I have nothing but praise for them.
Jan 06, 2026
Always have had a great experience with Chris Ziegler.
Always have had a great experience with Chris Ziegler. very helpful, courteous, and easy to work with.
Tyler Johnson
Sales Manager
Sep 28, 2026
I worked with a salesperson who consulted with sales
I worked with a salesperson who consulted with sales manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transaction. Once I arrived, the deal suddenly changed. My quoted payment increased by $150 per month, costing me $10,800 more over the life of the loan. I repeatedly requested official financing paperwork showing the interest rate, loan term, monthly payment, and total cost before signing anything. Tyler claimed they had to quote an extremely high payment because they did not yet know which bank would accept the loan. That explanation made no sense to me, considering his staff had already provided written terms before I arrived. I suspected the proposed interest rate may have been around 18%, but I could not confirm it because I was not provided the documentation necessary to verify it. If a dealership will not clearly show you the numbers behind the payment it is demanding, you should be extremely cautious. Tyler’s behavior came across as aggressive, arrogant, dismissive, and unprofessional. Instead of answering reasonable questions about a major financial commitment, he acted offended that I questioned the terms presented to me. Based on my experience, he seemed more interested in pressuring me to accept the deal than earning my business honestly.
Jun 10, 2026
The staff was very helpful and friendly.
The staff was very helpful and friendly. I would definitely buy from them again in the future
May 27, 2026
My new vehicle has burned in water spots on all the
My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to remove, all this was unable to see because the vehicle was completely dirty when driving and than we purchased it, they washed it and we left so now and all of the paint looks like someone sprayed a product and it ran down the vehicle than cooked into the paint, you can tell it’s around the whole vehicle, my only hope is that a detail shop could possibly buff out the spot and get the windows clean, I really needed a vehicle so over all I happy with the service but you can see the imperfections as soon as you walk up to the vehicle and I have to give the story about where I bought it
May 25, 2026
Sales was great!
Sales was great! Our sales person was the only person who came out and made any attempt to see us. The rest need to get off their lazy xxxxx
May 23, 2026
The entire purchasing process was enjoyable.
The entire purchasing process was enjoyable. This is the third car I've bought/leased from Bob Phillips, who is a joy to work with. Financing was quick and easy, too.
Robert Kulp
Service Manager
May 02, 2026
No accountability, they do not keep their word.
No accountability, they do not keep their word. They do not care about the customer, only the sale.
Dec 27, 2025
I purchased a Jeep GC from Russ Darrow on the East Side
I purchased a Jeep GC from Russ Darrow on the East Side of Madison. Great experience on my routine maintenance. Though after my experience in October 2025 with a repair that turned into an absolute catastrophe. Let me explain: The Jeep GC was dropped off for service on Friday(10th). They needed to order a part, and I should leave it at the dealership until fixed. The part did not come in as expected the following week. And it still didn't come in going into another week. When the part comes in finally, they call me on the 24th. Russ Darrow couldn't locate my Jeep and they discovered it was stolen from the dealership back on October 13th. Almost two weeks it was Gone and nobody knew. No apologies, nothing from the Russ Darrow Dealership, other than telling me to report it to my insurance. The dealership did end up paying my $250 deductible - but I'm still out significant money and stress from not having my vehicle for 6+ weeks. My vehicle was recovered by the police department, but as of Dec 27th it still hasn't been completely fixed. With no timetable for complete repair. FYI, I'm having a different facility repair my Jeep. Beware.
Oct 24, 2025
Good quality friendly customer service.
Good quality friendly customer service. Good beverages and snacks too for people who care for them!
Aug 28, 2025
I have generally been very satisfied with both the sales
I have generally been very satisfied with both the sales and service staff. A special shout out to Rob Culp, the service dept manager. He's a real level headed guy.
Aug 23, 2025
I truly enjoy visiting russ darrow, the staff are second
I truly enjoy visiting russ darrow, the staff are second to none. They care about me and taking care of my car.
Adam Odor
Sales Manager
Jun 17, 2026
Rachel can't be bothered to return a simple email and
Rachel can't be bothered to return a simple email and then is offended when a customer uses the "F" word... She forwarded it elsewhere. How simply audacious!
Jun 13, 2026
Easy to work with all around great group of people.
Easy to work with all around great group of people. Made vehicle purchase as pain free as possible.
Jun 11, 2026
Trent was great to work with gave me a few test drives
Trent was great to work with gave me a few test drives searched out some information on some Vehicles did a great job
May 19, 2026
I work with Scott S and he was great.
I work with Scott S and he was great. Everything's always painless and very transparent. Appreciate the experience. This is the second vehicle I bought because of Scott
Feb 27, 2026
Kaylum was both knowledgeable and professional.
Kaylum was both knowledgeable and professional. He answered all my questions promptly. I would definitely work with him again.
Luke Benson
Finance Manager
Jun 17, 2026
Rachel can't be bothered to return a simple email and
Rachel can't be bothered to return a simple email and then is offended when a customer uses the "F" word... She forwarded it elsewhere. How simply audacious!
May 02, 2026
No accountability, they do not keep their word.
No accountability, they do not keep their word. They do not care about the customer, only the sale.
Apr 25, 2026
Parker was great!
Parker was great! He helped find an affordable hybrid with everything I wanted, and was able to make it a pleasant experience at the dealership.
Apr 22, 2026
Parker and Luke are true professionals.
Parker and Luke are true professionals. Really nice guys, also! Thanks for all your help!
Mar 25, 2026
yes, I bought a truck sight unseen, and had it delivered.
yes, I bought a truck sight unseen, and had it delivered. but you would think for a 52000$ truck that they would clean it up. there were tons of stuff left by the previous owner. a boat owner's manual an out-board motor service manual tools to service the boat hoses clamps, and trailer sway bar hitch, tons of receipts paperwork, granola bar wrappers, Cheetos crumbs all over the floor in the back floor there were wrappers paper towels a broken reflectors off something in the bed. windshield fluid was empty. oil wasn't changed. am i being picky i think no a 5 min inspection someone would have seen all this. Got this truck into my dealer in Iowa an it needs an oil pan very obvious. Paper work was filled out incorrectly with 2025 date not 2026 . They want me to give them all this an more information instead of taking to the sales person that I have texted and email extensively.
Sara Pitts
Service Advisor
May 29, 2026
They worked with us to get us in at the next available
They worked with us to get us in at the next available slot, the technician sent us a video and they got the work done and informed us when the truck is ready to be picked up. Easy process and much appreciated.
May 19, 2026
The service is always great, and all of the staff are
The service is always great, and all of the staff are very friendly and efficient
May 12, 2026
1st, I didn't work with Sara even though she was
1st, I didn't work with Sara even though she was apparently assigned to me. Overall, my experience was positive. Quick work, fair price.
May 02, 2026
A great dealership with very helpful employees, will be
A great dealership with very helpful employees, will be coming back for all my future seevices.
Apr 30, 2026
Simple oil change completed quickly.
Simple oil change completed quickly. Tire rotation was not recommended as the front tires had the most remaining tread depth. Service advisor recommended new tires before winter.
Jessica Zurn
Admin
Sep 28, 2026
I had a great experience working with Parker Rogalla.
I had a great experience working with Parker Rogalla. He kept me up to date with all the information about all of the particulars on the vehicles I was interested in. His follow up and follow through was great. Definitely someone I would work with again when it comes to buying a car.
Mar 30, 2025
Been with them since 2016 and live working with them.
Been with them since 2016 and live working with them. Bob is who I have been working with and he is great
Mar 21, 2025
Everyone gave us great customer service.
Everyone gave us great customer service. I’m a repeat customer and plan on starting that way.
Feb 28, 2023
Very clean and welcoming showroom, very helpful sales
Very clean and welcoming showroom, very helpful sales person, great service dept. have always been pleased with Russ Darror, Madison.
Feb 21, 2021
Brought car in for oil change and adding an accessory...
Brought car in for oil change and adding an accessory quick service car cleaned. Polite staff explained all that was done professional detailed work. Called when work complete.
Jake Welsh
Finance Manager
Jun 10, 2026
The staff was very helpful and friendly.
The staff was very helpful and friendly. I would definitely buy from them again in the future
Jun 01, 2026
Parker and Jake were nice and they were easy to work
Parker and Jake were nice and they were easy to work with. They didn't make the process difficult and explained the paperwork thoroughly.
May 27, 2026
My new vehicle has burned in water spots on all the
My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to remove, all this was unable to see because the vehicle was completely dirty when driving and than we purchased it, they washed it and we left so now and all of the paint looks like someone sprayed a product and it ran down the vehicle than cooked into the paint, you can tell it’s around the whole vehicle, my only hope is that a detail shop could possibly buff out the spot and get the windows clean, I really needed a vehicle so over all I happy with the service but you can see the imperfections as soon as you walk up to the vehicle and I have to give the story about where I bought it
May 26, 2026
This was the easiest, friendliest, and smoothest car
This was the easiest, friendliest, and smoothest car buying process I have ever experienced. Parker is an amazing car salesman and wonderful person. He made the car buying experience truly a fantastic experience.
May 02, 2026
No accountability, they do not keep their word.
No accountability, they do not keep their word. They do not care about the customer, only the sale.
Kaylum Merklein
Salesperson
May 08, 2026
Patient and friendly Finance team was very patient when
Patient and friendly Finance team was very patient when dealing with complex history and kaylum was patient and willing to help find what I wanted and resolving issues
Feb 27, 2026
Kaylum was both knowledgeable and professional.
Kaylum was both knowledgeable and professional. He answered all my questions promptly. I would definitely work with him again.
Dec 04, 2025
Very easy but didn't like the add-ons they tried to slip
Very easy but didn't like the add-ons they tried to slip in. Why Again, why
Nov 29, 2025
Wonderful and pleasant, we will purchase future vehicles
Wonderful and pleasant, we will purchase future vehicles from them. Russ Darrow was wonderful and pleasant, we will be purchasing future vehicles from them.
Nov 16, 2025
They recognized that i may have other options available
They recognized that i may have other options available to me vs.the contrat Honda was offering,, saving me $3000.00. They took the time to stay engaged personally throughout the process. Personal follow up once all paperwork was completed. They reputation as an honest customer centric dealership was evident.
Anthony Rivera
Service Advisor
May 31, 2026
Quick, easy and painless.
Quick, easy and painless. Explained the issue, sent videos and was done in a timely manner.
May 27, 2026
No appt.
No appt. They took care of my check engine light ASAP. Anthony explained everything in plain language. I love the RAM, but why so many warning light problems? Can I trust this $75,000 truck.
May 27, 2026
Quick & efficient, friendly customer service.
Quick & efficient, friendly customer service. Reliable & trustworthy, will be visiting for all my future car needs.
May 05, 2026
We are on vacation from NJ.
We are on vacation from NJ. My engine light came on. I called the dealer, Daniel, the person I spoke to was able to get me in the next business day. When I arrived, Anthony was my service advisor. He did an excellent job listening and asking question to help with the problem my truck was having. He is an excellent service advisor. He was honest, and didn't try to upsell me for services not needed. Especially for someone from out of state. He communicated excellently.
May 03, 2026
Identified the problem, fixed it as quickly as possible.
Identified the problem, fixed it as quickly as possible. Took care of my needs while car was in the shop.
Chad Ellis
General Manager
May 02, 2026
No accountability, they do not keep their word.
No accountability, they do not keep their word. They do not care about the customer, only the sale.
Jul 01, 2025
Everything was great.
Everything was great.. the detailing needs to be better. Left streaks of cleaning agents that I am having trouble getting rid of. All in all. Great experience and fair.
Jun 27, 2025
They are so welcoming and understanding!
They are so welcoming and understanding! It is my first time purchasing a vehicle and they not only answered all my questions but also calmed my anxiety about it by having patience with me and I am forever grateful.
May 23, 2025
My car went to the shop 3 times before they figured out
My car went to the shop 3 times before they figured out the issue. They beat around the bush with fixing it. By the time they figured out the issue my dealer warranty was up and it had to go through my extended warranty. I’d call and leave messages and never get a call back. I was told one job was a 14 he job and they had my car for a week and a half. Kept being told “your car should be done tomorrow” and it kept getting pushed back. My car got broken into while there, they fixed it free of charge but failed to get all the glass out of the vehicle.
Antonio Johnson
Salesperson
Aug 28, 2026
Antonio was helpful and knowledgeable.
Antonio was helpful and knowledgeable.. he went above and beyond for us and made sure our car buying process went smooth.
Aug 27, 2026
Buying a car can often be a stressful experience, but
Buying a car can often be a stressful experience, but Antonio made the entire process remarkably easy and enjoyable. He was knowledgeable, patient, honest, and professional, and I never once felt pressured. He took the time to answer all my questions, kept me informed throughout the process, and ensured that everything went as smoothly as possible. Thanks to his outstanding assistance, I was able to drive away with my car today after a seamless and stress-free experience. If you are looking for someone who genuinely cares about helping you and makes the car-buying process simple and enjoyable, I highly recommend asking for Antonio. Thank you once again, Antonio, for your exceptional service and dedication!
Aug 15, 2026
Friendly, helpful and efficient; didn’t take long to put
Friendly, helpful and efficient; didn’t take long to put the family into a new car.
Jul 21, 2026
This dealership is very, very friendly towards new
This dealership is very, very friendly towards new buyers. They got me an amazing rate and treated me with care!
Scott Schrimpf
Salesperson
Oct 12, 2025
Went above and beyond to get me approved!
Went above and beyond to get me approved! Will use them again in the future!
Apr 30, 2025
Working with Scott was really easy.
Working with Scott was really easy. He was able to accommodate my schedule. The truck was proved really well for how clean it was.
Feb 28, 2025
Did not receive the UW CU welcome letter that should have
Did not receive the UW CU welcome letter that should have been in our finance packet.
Trent Eisch
Salesperson
May 27, 2026
My new vehicle has burned in water spots on all the
My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to remove, all this was unable to see because the vehicle was completely dirty when driving and than we purchased it, they washed it and we left so now and all of the paint looks like someone sprayed a product and it ran down the vehicle than cooked into the paint, you can tell it’s around the whole vehicle, my only hope is that a detail shop could possibly buff out the spot and get the windows clean, I really needed a vehicle so over all I happy with the service but you can see the imperfections as soon as you walk up to the vehicle and I have to give the story about where I bought it
May 02, 2026
No accountability, they do not keep their word.
No accountability, they do not keep their word. They do not care about the customer, only the sale.
Brittany Secora
Office Manager
Apr 27, 2025
Dealers very professional and the employees are friendly
Dealers very professional and the employees are friendly and are willing to answer any questions you have
Apr 11, 2025
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks
Rod Winklepleck
Corporate Director of Sales
May 02, 2026
No accountability, they do not keep their word.
No accountability, they do not keep their word. They do not care about the customer, only the sale.
Aug 03, 2025
Tech left tools under passenger side mat and did not put
Tech left tools under passenger side mat and did not put everything back together under passenger side dash
Eli Piasecki
Production Manager
May 02, 2026
No accountability, they do not keep their word.
No accountability, they do not keep their word. They do not care about the customer, only the sale.
Rachel Svetlik
Office Manager
Apr 27, 2025
Dealers very professional and the employees are friendly
Dealers very professional and the employees are friendly and are willing to answer any questions you have