Customer Testimonials

The entire buying process was quite easy and smooth. Antonio worked with me and wasn't pushy during any part of the buying process which was greatly appreciated.

My experience at Russ Darrow location with salesman Parker was definitely more favorable then not. He was very knowledgeable about the cars that were available to me. He was patient where he could be and assertive where he had to be. Was definitely a good experience for this being the second vehicle that I have gotten from this location. Needless to say he definitely helped out with helping me achieve a better vehicle for the winter. I definitely appreciate it!

Robert was great to deal with and answered all questions. He was very up front and on point.

Kayla Merklein went far than above and beyond for me. I needed special attention due to my disability and he was happy to do so.

Robert Matheny was a huge help. Answered all my questions and was very knowledgeable. I highly encourage anyone looking for a new vehicle the selection here is amazing. Unfortunately when you get home and really read the paper work you find out the nice guy scammed you. Also the fancy talk distracts from the bottom line. I am so upset I fell l for the bullshit.

parkerrr was so nice to me and my bestie, he helped me get into my dream car! he communicated well and made me feel very comfortable! definitely had great ideas and threw them out there that will help me! we will see him soon 🙂

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Parker was great help in navigating the purchase of my new Ram. He is knowledgeable and even came in on his day off to meet with me. I would be glad to work with him on my next purchase.

I recently purchased a new truck from Parker R. at Russ Darrow and had a fantastic experience. Parker was great to work with. He was even keeled, knowledgeable, and really knew his stuff, not just about the truck itself but the engines and technical details as well. The entire process was smooth, seamless, and completely zero pressure. Parker made everything easy and straightforward, and the other staff members I worked with were great as well. I would highly recommend Parker and Russ Darrow to anyone looking to purchase a vehicle. Great experience all around!

Robert was amazing easy deal from.start to finish

I really liked how Antonio communicated with me via text and I did call him but there was no pressure. He would send me videos of the vehicle I was interested, which I thought was pretty cool. He is like other reviews- patient and considerate.

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I had to only wait a short while, the dealership did everything else.

Parker was phenomenal very consideraré of all our needs, we would highly recommended Parker for all your car buying needs

Made a service appointment, got email and text confirmations. Even a text reminder 30 minutes prior to the appointment. Drove 25 minutes to get there, only to be told it would be at least 2 hours, if not longer, before they could get to my vehicle. Service wouldn't be complete until after my kid's school got out. No real option but to leave without my vehicle getting serviced. Make another appointment, they said. Right - Worked really well for me the first time. Couldn't even contact me to give me a heads-up before I had to waste an hour of ... Read More

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Google - Oct 30, 2026

Made a service appointment, got email and text confirmations. Even a text reminder 30 minutes prior to the appointment. Drove 25 minutes to get there, only to be told it would be at least 2 hours, if not longer, before they could get to my vehicle. Service wouldn't be complete until after my kid's school got out. No real option but to leave without my vehicle getting serviced. Make another appointment, they said. Right - Worked really well for me the first time. Couldn't even contact me to give me a heads-up before I had to waste an hour of my day for absolutely nothing. Congrats, Van Horn - you got my money when I bought the car, why follow through in any meaningful way on your end when it comes to service afterwards?

Luke in service is one of the best guys there he takes great care of his customers!

We have bought previously another car from Russ Darrow ten years ago. We loved the van, but the transmission went out. I contacted them about a van that looked like a good deal. Parker contacted me right away and even went out and made a video explaining details about it. Parker was very friendly and informative about the car. He wasn’t high pressure, which I hate in a salesman. Thank you, Parker

Our salesman Robert, was so helpful. He spent hours going into detail everything to me when I had endless questions due to my inexperience. Robert made sure all questions were answered and that I was 100% satisfied before leaving the parking lot. I have never met a better salesman than him and I hope other salesman take some notes from Robert. Overall, Russ Darrow is the way to go. They have a great selection of vehicles in their lot all in which are great quality. I have gone through many dealerships and so far this is the best I’ve been ... Read More

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Google - Oct 23, 2026

Our salesman Robert, was so helpful. He spent hours going into detail everything to me when I had endless questions due to my inexperience. Robert made sure all questions were answered and that I was 100% satisfied before leaving the parking lot. I have never met a better salesman than him and I hope other salesman take some notes from Robert. Overall, Russ Darrow is the way to go. They have a great selection of vehicles in their lot all in which are great quality. I have gone through many dealerships and so far this is the best I’ve been to. I hope you choose to come to Russ Darrow before going anywhere else, they are a one stop shop! And I would highly recommend asking for Robert!

Worked with Kaylum to purchase a new vehicle. He coordinated getting the vehicle I wanted from a different dealer location within a day. Great to work with!

Scott was honest and expellant to work with. He was very responsive and handled the entire process with a level of professionalism rarely seen in the car-buying industry

Antonio at Russ Darrow was very friendly, mindful to details thats your looking for in a vehicle. What i love the most about my purchase with him today was the panoramic sun roof a feature I've never had and its my favorite color RED!!! BEST FOR LAST... Antonio got me a great prize on my vehicle today THANKS!!

Kaylum was very polite and personable. Delivery was efficient, no hidden agendas. He listened to my needs/concerns for lending options and didnt pressure for anything differently. I am also very appreciative of the finance manager for helping my needs be met.

Broke down on I-94 Friday night (Subaru, major coolant leak) and had it towed to this Russ Darrow location because it was the closest AAA-listed shop. By 7:30 Saturday morning Robert had a tech ready to look at it, by 8:15 I had an estimate, and by 11:30 I was back on the road. No BS, no upsell, courteous, quality work. Highly recommended.

Got right to the problem Drive in and they put a cold tester right on the truck look at what code sends up and make an appointment and everything is pretty fast. Thank you.

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We worked with Robert Mathney and he assisted us above and beyond with our vehicle purchase. I would definitely recommend any of the Russ Darrow facilities from Waukesha, Madison and Appleton areas as they all helped us at different stages to find our perfect for us vehicle. Thank you guys!!

Robert was friendly, up front and, no pressure.

I think they do a good job, and I appreciate the video overview upon completion, but $150 is just getting to be too much for an oil change and tire rotation. Maybe not their fault with inflation and the increased costs of everything these days, and I understand dealerships tend to be pricier because they have more overhead. I go there because they sell the brand I have and I figure they know what to look for and how to fix them because that’s the majority of their work. However, I may have to consider finding a less expensive alternative ... Read More

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Google - Oct 16, 2026

I think they do a good job, and I appreciate the video overview upon completion, but $150 is just getting to be too much for an oil change and tire rotation. Maybe not their fault with inflation and the increased costs of everything these days, and I understand dealerships tend to be pricier because they have more overhead. I go there because they sell the brand I have and I figure they know what to look for and how to fix them because that’s the majority of their work. However, I may have to consider finding a less expensive alternative in the future, if possible. I haven’t shopped this service lately and maybe I’m out of touch with reality, but I was surprised by the cost this time. I do think they are a good dealership overall, and I appreciate the professionalism of their service department.

Update about the service(s) done to my 2018 challenger. Im upset and frustrated at everyone from the service manager down to each one the multiple mechanics that worked on my car. Ballpark $7000 (Mosty warrantied work) multiple trips over months,roughly 3 weeks without my car..... every single suspension component has been changed and the car still clunked over bumps......or did..... Grabbed an oil change today at my local jiffy lube. Old guy in the pit heard me telling a worker about this clunking was still STILL chasing for months. He yells up "I think I see the issue...Heat ... Read More

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Google - Oct 15, 2026

Update about the service(s) done to my 2018 challenger. Im upset and frustrated at everyone from the service manager down to each one the multiple mechanics that worked on my car. Ballpark $7000 (Mosty warrantied work) multiple trips over months,roughly 3 weeks without my car..... every single suspension component has been changed and the car still clunked over bumps......or did..... Grabbed an oil change today at my local jiffy lube. Old guy in the pit heard me telling a worker about this clunking was still STILL chasing for months. He yells up "I think I see the issue...Heat shield by the steering assembly." Takes his hands and adjusts it. Not a special tool, no diagnostic computor or chassis ears,no "team" of mechanics. Simply looking with his eyes and in under 20 seconds fixed this problem Ive been chasing for months and months. Rides quiet like it just rolled off the showroom floor.I called and tried to speak with the service manager. Luke the assistant service manager assured me they would pass the word and have the manager call. NO call has been made. Each time I dropped my car off I trusted them to fix my car and each time no matter how many parts they threw at it,still made the road noise. This is more than just money. This is about a dealership that I feel took advantage of myself as well as my warranty provider. For a person who is not even a certified mechanic to look,diagnose and fix my whole issue in 20 to 30 seconds without moving anything out of the way or the use of tools absolutly floors me.

He went over everything before we started and was very thorough. I like the videos they send showing my car as they are working on it.

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Excellent service. Great explanation of car and RD services.

Kaylum has been great to work with. He shoots straight and is a good communicator. We have bought two vehicles from him and will keep coming back!

Very good experience working with Robert. Open dialogue that fit my needs for a new car purchase.

my boy robert got me right with a new 2025 ram 1500 lone star

Absolutely amazing they were able to help me when nobody else could.. Highly recommend, They are very eager to please. Thank you so much.

This is the 2nd vehicle purchased from this specific dealership in Madison, WI. Kaylum, Chad, and Tyler are absolutely amazing and easy to work with!

Excellent service, found what I needed, thanks!

Parker was very personable and professional to purchase our new vehicle. Very knowledgeable in all aspects of vehicles

This is the first negative review I have ever felt compelled to write. I am not someone who normally complains, but this experience was so frustrating and disappointing that people deserve to know what they may be walking into. Before making the long drive to the dealership, I worked with a salesperson who consulted with sales manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transaction. Once I arrived, the deal suddenly changed. My quoted payment increased by $150 per month, which would have cost me $10,800 ... Read More

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Google - Sep 28, 2026

This is the first negative review I have ever felt compelled to write. I am not someone who normally complains, but this experience was so frustrating and disappointing that people deserve to know what they may be walking into. Before making the long drive to the dealership, I worked with a salesperson who consulted with sales manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transaction. Once I arrived, the deal suddenly changed. My quoted payment increased by $150 per month, which would have cost me $10,800 more over the life of a 72-month loan. I repeatedly requested official financing paperwork showing the interest rate, loan term, monthly payment, and total cost before signing anything. Tyler explained that they had to quote a much higher payment because they did not yet know which bank would accept the loan. That was extremely frustrating to me, considering his staff had already provided written terms before I arrived. I asked repeatedly to see the actual numbers behind the new payment, but I was unable to get the detailed documentation I was looking for during my interaction with the sales manager. If you are making a major financial commitment, I strongly recommend getting the complete financing terms in writing before agreeing to anything. Tyler’s handling of the situation came across to me as aggressive, dismissive, and unprofessional. Instead of feeling like my reasonable questions about a major financial commitment were being addressed, I felt pressured to accept terms that were substantially different from what had been represented to me beforehand. Meanwhile, I was left waiting for hours in a nearly empty dealership while numerous employees watched sports, ate snacks, and appeared to play games. There seemed to be plenty of staff present, yet the process moved extremely slowly and felt completely disorganized. The finance employee who eventually came out was the only person who treated me with basic respect. He provided the complete financing documentation I had been requesting and was able to get the deal closer to our original agreement. I appreciated his willingness to address my concerns, but by then the sales process had already left me with a very negative impression of the dealership. In my opinion, the situation had the appearance of a bait-and-switch: attractive terms were discussed before I made the trip, but once I arrived, the financial terms changed substantially. Whether intentional or not, that is an extremely frustrating experience for a customer who has already driven a long distance based on the terms discussed beforehand. I understand that times are tough economically for both dealerships and customers, and I understand that dealerships need to make money. But that should never come at the expense of transparency and treating customers fairly. Do yourself a favor and carefully verify every number before making the trip. Get the vehicle price, amount financed, APR, loan term, monthly payment, and total cost in writing before committing to anything. Do not rely solely on verbal promises or payment quotes. The vehicle itself appeared decent. Unfortunately, the sales and financing experience was completely unacceptable, and I would not do business here again.

I had a great experience working with Parker Rogalla. He kept me up to date with all the information about all of the particulars on the vehicles I was interested in. His follow up and follow through was great. Definitely someone I would work with again when it comes to buying a car.

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I worked with a salesperson who consulted with sales manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transaction. Once I arrived, the deal suddenly changed. My quoted payment increased by $150 per month, costing me $10,800 more over the life of the loan. I repeatedly requested official financing paperwork showing the interest rate, loan term, monthly payment, and total cost before signing anything. Tyler claimed they had to quote an extremely high payment because they did not yet know which bank would accept the loan. That ... Read More

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DealerRater - Sep 28, 2026

I worked with a salesperson who consulted with sales manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transaction. Once I arrived, the deal suddenly changed. My quoted payment increased by $150 per month, costing me $10,800 more over the life of the loan. I repeatedly requested official financing paperwork showing the interest rate, loan term, monthly payment, and total cost before signing anything. Tyler claimed they had to quote an extremely high payment because they did not yet know which bank would accept the loan. That explanation made no sense to me, considering his staff had already provided written terms before I arrived. I suspected the proposed interest rate may have been around 18%, but I could not confirm it because I was not provided the documentation necessary to verify it. If a dealership will not clearly show you the numbers behind the payment it is demanding, you should be extremely cautious. Tyler’s behavior came across as aggressive, arrogant, dismissive, and unprofessional. Instead of answering reasonable questions about a major financial commitment, he acted offended that I questioned the terms presented to me. Based on my experience, he seemed more interested in pressuring me to accept the deal than earning my business honestly.

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I had an excellent experience working with my salesman. He was professional, knowledgeable, and made the entire car-buying process easy and stress-free. He took the time to answer all my questions, was upfront and honest, and never made me feel pressured. I would definitely recommend him to anyone looking for a new vehicle. Five-star service from start to finish!

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Unfortunately, my overall experience with this dealership has been extremely disappointing. What should have been an exciting experience purchasing a vehicle has turned into a series of frustrating issues involving communication, customer service, and follow-through. From the beginning, there were multiple miscommunications. I was also charged $499 for etching that I specifically declined, which was extremely frustrating. Then came the hail damage repairs. I understand that repairs can take time and that some things are outside of a dealership’s control. What I don’t understand is the lack of communication surrounding my vehicle. At one point, my vehicle was driven ... Read More

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Google - Sep 9, 2026

Unfortunately, my overall experience with this dealership has been extremely disappointing. What should have been an exciting experience purchasing a vehicle has turned into a series of frustrating issues involving communication, customer service, and follow-through. From the beginning, there were multiple miscommunications. I was also charged $499 for etching that I specifically declined, which was extremely frustrating. Then came the hail damage repairs. I understand that repairs can take time and that some things are outside of a dealership’s control. What I don’t understand is the lack of communication surrounding my vehicle. At one point, my vehicle was driven more than two hours away without my knowledge or consent, and I was not informed that it was being taken that far. Finding out that my vehicle had been moved that distance without anyone communicating with me was incredibly concerning. My vehicle was ultimately kept for an extended period of time, and throughout the process, communication and updates were minimal. I shouldn’t have to continually wonder where my vehicle is, what’s happening with it, or when I’m going to get it back. I eventually emailed management directly about my concerns. (After them having my vehicle for 6 weeks!) I received no response whatsoever. Not even an acknowledgment of my email. When I finally picked up my vehicle, the gentleman at the front specifically told me they would order a front license plate bracket for my vehicle. He told me he would personally call me when it arrived and have me bring the vehicle back so they could install it. That was weeks ago. I haven’t heard a single thing. At this point, it’s not about any one individual issue. It’s the overall pattern: being charged for something I specifically declined, repeated miscommunication, my vehicle being taken more than two hours away without my knowledge or consent, no communication about who was operating my vehicle, an extended repair timeline with inadequate communication, management not responding to my concerns, and promises that aren’t followed through on. I understand that things don’t always go perfectly when buying a vehicle. I don’t expect perfection. I do expect communication, transparency, accountability, and basic customer service—especially after making a significant purchase. Unfortunately, this experience has left me feeling like customer service ended once the sale was completed. Based on my experience, I would not recommend this dealership and would seriously consider taking my business elsewhere in the future.

They sent we csn vet approved 782 a month. And verified information on app wouldn't you think you do before said can have ig And Antonia told me never come back that I lied income im slower had cancer i told him I madr mistake I told him I correct it tired replying and sent me video I was not worthy person that I was not allowed

Antonio was helpful and knowledgeable.. he went above and beyond for us and made sure our car buying process went smooth.

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Buying a car can often be a stressful experience, but Antonio made the entire process remarkably easy and enjoyable. He was knowledgeable, patient, honest, and professional, and I never once felt pressured. He took the time to answer all my questions, kept me informed throughout the process, and ensured that everything went as smoothly as possible. Thanks to his outstanding assistance, I was able to drive away with my car today after a seamless and stress-free experience. If you are looking for someone who genuinely cares about helping you and makes the car-buying process simple and enjoyable, I highly recommend ... Read More

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DealerRater - Aug 27, 2026

Buying a car can often be a stressful experience, but Antonio made the entire process remarkably easy and enjoyable. He was knowledgeable, patient, honest, and professional, and I never once felt pressured. He took the time to answer all my questions, kept me informed throughout the process, and ensured that everything went as smoothly as possible. Thanks to his outstanding assistance, I was able to drive away with my car today after a seamless and stress-free experience. If you are looking for someone who genuinely cares about helping you and makes the car-buying process simple and enjoyable, I highly recommend asking for Antonio. Thank you once again, Antonio, for your exceptional service and dedication!

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Friendly, helpful and efficient; didn’t take long to put the family into a new car.

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Wasted our time and accomplished zero with an attempted car purchase. Shop elsewhere.

This dealership is very, very friendly towards new buyers. They got me an amazing rate and treated me with care!

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Honestly, if I could leave a 0 star, I would. I've had troubles with my Van ever since I bought it, 3 years ago. Had the transmission replaced on it 2 with warranty. Told them that there was still something wrong. And the transmission is leaking, and they did nothing about it. And now my warranty is up on it. We'll never buy here again. Half tempted to call BBB.

Russ Darrow broke my trust in getting my vehicle serviced at a dealership. Avoid them if you don’t want to be upsold extraneous work at premium prices while receiving mediocre outcomes in return. In the end, the service advisor agreed they did not earn my repeat business but offered nothing to make me feel better about the situation. I was quoted a total of $2,766, consisting of $899 for the engine repairs I came in for, about $1,268 in recommended brake work unrelated to the engine issue, and a surprise $599 vacuum pump replacement that only became necessary after they had completed the ... Read More

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DealerRater - Jul 7, 2026

Russ Darrow broke my trust in getting my vehicle serviced at a dealership. Avoid them if you don’t want to be upsold extraneous work at premium prices while receiving mediocre outcomes in return. In the end, the service advisor agreed they did not earn my repeat business but offered nothing to make me feel better about the situation. I was quoted a total of $2,766, consisting of $899 for the engine repairs I came in for, about $1,268 in recommended brake work unrelated to the engine issue, and a surprise $599 vacuum pump replacement that only became necessary after they had completed the engine work. I told them I'd come back another time for the brakes since I only wanted the engine issue addressed. After the engine repairs were completed, I was told there was now a problem with the vacuum pump, which is attached to the engine, and that the Jeep was suddenly unsafe to drive. This was frustrating because I had been driving it before bringing it in. I had no choice but to approve the repair. I was told the vacuum pump fitting had been previously broken and glued back together by someone else, but that it had broken again while in their shop and the entire vacuum pump now needed to be replaced. My impression was that something happened while they were working on the engine that turned a previously functioning repair into an active problem. That impression of carelessness was reinforced when I got home and looked under the hood. I found that the battery terminal fuse had been left uncovered, and a metal tool had been left sitting directly on top of it. Had that tool shifted or fallen into the wrong position, it could have caused a dangerous short circuit. To make matters worse, my Jeep was only supposed to be in the shop overnight on Thursday, July 2. I had already arranged transportation, so I didn't need a rental at that point. After the engine repair was finished on Friday and the vacuum pump issue was discovered, I was told the vehicle wouldn't be ready until Tuesday, July 7 at the earliest. I wasn’t offered a rental vehicle despite my vehicle being kept over the holiday weekend because of a new issue that arose during their service. It was an incredibly disappointing experience. I told the service advisor I was uncomfortable with how everything unfolded and that I would be taking my brake work somewhere else. I had been planning to upgrade to a new vehicle soon since I only have three payments left on my Jeep. If this experience had been handled differently, I probably would have come back to Russ Darrow for my next Jeep. Instead, this experience has me thinking it's time to move on from Jeep altogether.

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We bought a new Pacifica about 6 months ago. The purchasing experience was ok. They insulted us with many bad offers. The product is the real problem. We’ve had to take it in twice. We are currently on a road trip and when we get back we will be taking it back in again. We are constantly debugging software issues. As a software developer, the van’s software is sad. This vehicle has been a headache and a pain. We bought a new vehicle as our last 10+ year old van was started to have issues, it had a lot less ... Read More

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Google - Jun 23, 2026

We bought a new Pacifica about 6 months ago. The purchasing experience was ok. They insulted us with many bad offers. The product is the real problem. We’ve had to take it in twice. We are currently on a road trip and when we get back we will be taking it back in again. We are constantly debugging software issues. As a software developer, the van’s software is sad. This vehicle has been a headache and a pain. We bought a new vehicle as our last 10+ year old van was started to have issues, it had a lot less issues than our brand new van.

This is the worst experience I have ever had buying a car. I will never be back.

Very good, they were all very nice and efficient. I will be back in the future!

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Scheduling was easy and quick. The turn around time was quick as well. Everything was covered under warranty, so it cost me nothing out of pocket.

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Got the job done. Thank you. One, two, three, four, five, six, seven, eight, nine, stop.

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Rachel can't be bothered to return a simple email and then is offended when a customer uses the "F" word... She forwarded it elsewhere. How simply audacious!

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Steven Fassbender at Service. We paid $5,225.08 total for the car to get engine light on on the first trip to Milwaukee. Too much money for the car to still have any light engine come up. Unacceptable

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I came in for my oil change and when I got home my air intake was disconnected and I'm wondering how the mechanic didn't notice this issue

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Very attentive and they found what I was looking for Great place to shop for used car

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Great fast serviut we nice fast service. Very courteous workers. And loved the popcorn and a waiter

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We have always had great service at this dealership. The service center was great at fixing the moonroof issue. We have bought several vehicles from this location and will hopefully continue to.

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Easy to work with all around great group of people. Made vehicle purchase as pain free as possible.

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Service advisor Rob Jensen has been very kind in helping to get my windshield wiper issue resolved.

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Ana looked at my needs in a professional & personal way. She helped problem solve and followed up immediately. I felt she advocates for the customer!

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Robert Jensen is always very friendly and willing to help find the problem Will always deal with him

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Trent was great to work with gave me a few test drives searched out some information on some Vehicles did a great job

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The staff was very helpful and friendly. I would definitely buy from them again in the future

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After my suv was logged in for the appointment I was escorted to the waiting area. My time there was minimum and my questions were quickly answered.

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Great customer service, took the time to explain and answered all questions. Service advisor Chris was outstanding

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Since we were desperately in need of help so appreciated the Uber to Enterprise and the drop off at the end...All and Chris turned an emergency into a no stress situation. Thank you ??

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Parker and Jake were nice and they were easy to work with. They didn't make the process difficult and explained the paperwork thoroughly.

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Probably won’t return as a customer.

Quick, easy and painless. Explained the issue, sent videos and was done in a timely manner.

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Very helpful This was our second purchase from this dealership. Great cars at a fair price. Everyone was so nice and super helpful.

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Been going to the service department almost 20 years and will continue too. I trust them.

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They worked with us to get us in at the next available slot, the technician sent us a video and they got the work done and informed us when the truck is ready to be picked up. Easy process and much appreciated.

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Came in, greeted right away, got a video of tech examining my car and letting me know everything is good. 15 minutes later, oil change done and Luke checked me out instead of waiting for a cashier. Nice touch.

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Parker and team were great. Very accommodating to all my needs, and found the best vehicle that fit my wants.

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My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to remove, all this was unable to see because the vehicle was completely dirty when driving and than we purchased it, they washed it and we left so now and all of the paint looks like someone sprayed a product and it ran down the vehicle than cooked into the paint, you can tell it’s around the whole vehicle, my only ... Read More

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DealerRater - May 27, 2026

My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to remove, all this was unable to see because the vehicle was completely dirty when driving and than we purchased it, they washed it and we left so now and all of the paint looks like someone sprayed a product and it ran down the vehicle than cooked into the paint, you can tell it’s around the whole vehicle, my only hope is that a detail shop could possibly buff out the spot and get the windows clean, I really needed a vehicle so over all I happy with the service but you can see the imperfections as soon as you walk up to the vehicle and I have to give the story about where I bought it

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They do not know there way around any other vehicle other than the ones they sell

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No appt. They took care of my check engine light ASAP. Anthony explained everything in plain language. I love the RAM, but why so many warning light problems? Can I trust this $75,000 truck.

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Quick & efficient, friendly customer service. Reliable & trustworthy, will be visiting for all my future car needs.

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This was the easiest, friendliest, and smoothest car buying process I have ever experienced. Parker is an amazing car salesman and wonderful person. He made the car buying experience truly a fantastic experience.

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On time and efficient Love the video recap of service being performed Convenient online appointment scheduling

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Sales was great! Our sales person was the only person who came out and made any attempt to see us. The rest need to get off their lazy xxxxx

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I went in to look at a vehicle and told salesman Bob Phillips I was just looking and dont need to buy any vehicle. I had him run numbers for a trade in and took the vehicle on the lot for a test drive to which was hail damaged, pulled to the left and had numerous scratches on the rear bumper. Thru the car fax I discovered it was in an accident and hit on the same left side to which way the vehicle was pulling. He stated, " it may have been the wind that day that made the ... Read More

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Google - May 24, 2026

I went in to look at a vehicle and told salesman Bob Phillips I was just looking and dont need to buy any vehicle. I had him run numbers for a trade in and took the vehicle on the lot for a test drive to which was hail damaged, pulled to the left and had numerous scratches on the rear bumper. Thru the car fax I discovered it was in an accident and hit on the same left side to which way the vehicle was pulling. He stated, " it may have been the wind that day that made the car pull to the left" to which I stated " my vehicle doesn't pull to the left when I am driving it today"and he then stated they won't fix the rear bumper scratches because it costs too much money but will fix the hail damage. " I was appalled at the numbers he gave me for a trade in and told him I would think about it and he said call me with what you decide which I did 2 hours later leaving a phone voice message stating I am going to keep my vehicle and wished him the best for his successful future sales and thanked him. Mr. Phillips proceeded to email me, text, and call me numerous times which exacerbated my PTSD disability symptoms over the next month using different phone numbers so I wouldn't recognize it was him calling despite me never engaging in any communication with him. I finally had to call and ask the individual who answered the phone that Mr. Phillips please STOP HARASSING me or I would get my Attorney involved. I have a witness to this phone call and I absolutely would never do business with this car dealer and advise people to be careful about giving out your phone number and email to this business. These statements are absolutely true and any rebuttal from them will not be accepted unless admitting my experience was truthful and I receive an apology or more.

The entire purchasing process was enjoyable. This is the third car I've bought/leased from Bob Phillips, who is a joy to work with. Financing was quick and easy, too.

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I had a phenomenal experience at russ darrow with Parker. It felt like as soon as I expressed interest in the vehicle someone reached out and made availability to come see me (sooner than I expected). Parker was extremely patient with all of my questions and anxiety. I didnt feel pressured at all. I will be referring friends and family in the future! I love my elantra!!

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I went because of my backup camera working and not working all the time from April 28th. I brought it in, and it was checked out and I was told it was going out. Luke ordered one and it was installed the next day. I must say it is very nice and it didn't take long for it to be put on my vehicle.

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I always bring my car here for an oil change or other needed services for years!

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Was in for service the previous week and was told an alignment was needed. Yesterday, I was told things were close to specs but had alignment done anyway since I was there. Otherwise, all went very well.

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DO NOT BUY A CAR FROM THESE SOULESS PEOPLE. NOBODY WILL HELP YOU. I bought a car from here a little bit of a year ago. In under a year I had 11 service appointments with multiple services. 1 including a brand new motor. Then while my car was at the dealership it got STOLEN while the oil pan was out and then brought back. The guy still has yet to be caught. I had glass scatter all over my car after they put a new sunroof in. They didn't properly clean it out and then my tracks broke due to ... Read More

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Yelp - May 20, 2026

DO NOT BUY A CAR FROM THESE SOULESS PEOPLE. NOBODY WILL HELP YOU. I bought a car from here a little bit of a year ago. In under a year I had 11 service appointments with multiple services. 1 including a brand new motor. Then while my car was at the dealership it got STOLEN while the oil pan was out and then brought back. The guy still has yet to be caught. I had glass scatter all over my car after they put a new sunroof in. They didn't properly clean it out and then my tracks broke due to this. They then STOLE MY WIND DEFLECTOR FROM MY CAR! Mind you I was DAYS fresh after having a baby. This was a "certified pre- owned car". They sold my friend a car with A MISSING CV AXEL WITHOUT DISCLOSING IT.

I work with Scott S and he was great. Everything's always painless and very transparent. Appreciate the experience. This is the second vehicle I bought because of Scott

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The service is always great, and all of the staff are very friendly and efficient

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Main appointment got in on time explain to me what was going on and I was good to go

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It was smooth and relatively bump free. When I had a concern , Luke dealt with it promptly and to my satisfaction. Both provided good customer service.

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