Customer Testimonials
Shout out to Robert Phillips! He was a phenomenal salesman. I’m 24 years old and this was my first time financing a car on my own without a co-signer. As a young woman going car shopping can be scary and intimidating. Robert did not make me feel that way at all. He made my experience quite comfortable and easy. And I would definitely recommend him to anyone who is on the market for a new car! 🙂
They were so amazing and nice
Had my car towed here after having an issue with it. The service team was very responsive the next morning and kept me updated throughout the day and was very helpful.
It's easy to give 5 stars when everything goes right. I think it's more important to know what happens when things go wrong. Scheduled a one day hitch install two weeks out. First time at this dealership - they had the shortest wait. On the day of drop off, I had new guy Nate as the service advisor - he's learning but everyone in the service department was notably quick and helpful to him when he needed help. Unfortunately, a few hours after drop off, Nate called to let me know the wrong part had been ordered and ...
I'm very satisfied with the sale man that assistant me in this. The SUV that I want took less that one day to be ready to drive. Thanks Keith Norris. Five Start 🙂
I was looking to trade my Jeep Wrangler in for a Grand Cherokee. I found one online at Russ Darrow Jeep, Madison. We received a message from Keith Norris. He was respectful and willing to look at my Wrangler, so we made the 1 hour 45 minute trip to Madison. I enjoyed talking to Keith. He is very knowledgeable. Chris inspected my Wrangler and was helpful in establishing the trade in value, which was reasonable, though less than I wanted. The GC I was considering was at the other RD dealership. I headed back the next day to Madison to look at ...
Rob, service manager, gives me faith in humanity. Wonderful person, could have easily drove up charges, but he quickly addressed the issue, felt like we were family with how he treated us. We're moving to the Madison area and will be purchasing vehicles from this dealership based on this experience with Rob. Adam was the young man who worked on our vehicle and did a stellar job. This team represented this dealership incredibly well. Sincerest thanks!
Excellent service and helpful, good Starbucks coffee machine
I actually enjoyed the experience. I came in with an emergency for a vehicle. My recent vehicle had ...... died we'll say. I recently moved from Indiana and couldn't be without transportation. The sales rep definitely made transportation happen with a nice vehicle with lower mileage. I truly appreciate their services!
Rob, Steve in service are awesome. I have been with Rob for 20 years. He is knowledgeable and still takes the time to explain everything to a non car person. Steve does the same and is always patient with the never ending questions.
Very friendly and helpful
I've had my car serviced at Russ Darrow Chrysler Dodge Jeep RAM of Madison multiple times, and they've consistently provided excellent service. The staff is professional and efficient, and my car is always well taken care of. Highly recommend!
We had a great experience with Tyler and Ryan! We drove from Illinois to pick up our wagoneer!
Russ Darrow was a super awesome dealership to work with and everyone was so accommodating and helpful! Too notch customer service! Highly recommend!
Friendly customer service. Great atmosphere in the showroom!
Lucas was awesome. He was not pushy and very good at reading a customer to find a deal that works for everybody. Great sales team, very informative and helpful. The wait to sign paper work was long but other than that what a great experience with these guys
Amazing service! Everyone was very friendly and kind. Everything went smoothly and mostly fast. Wonderful staff
Great experience all around.
Oil change and tire rotation went smoothly, in and out in an hour early on a Saturday morning.
Quick, friendly, and very knowledgeable
Great experience and very professional.
Fantastic purchase and great staff. Fair price and good deal on trade in. Good people! Matt was a great person to work with!
My preferred service dealership. Today was a drive-in oil change before next week's camping trip.
Was able to drive right into the maintenance bay, was greeted in a friendly manner, and waited in the lobby that was very clean and stocked with snacks and refreshments. Wait time was a little long but they were understandably busy. Overall real good experience.
We’ve been buying vehicles and having our cars serviced at Russ Darrow (High Crossing Blvd) for nearly 20 years now. We have just purchased our 14th and 15th vehicles from Bob! Our children are now all grown and they, too, still come back to purchase vehicles from Bob, even the kids that live out of state. Bob listens, understands our needs and what’s important to us, and is always willing to work hard to find us a great vehicle, especially when there might be a tight budget (thanks to the awesome finance team too). The service department is top-notch ...
Another great experience at Don Miller Jeep. Andre B. Is always ready to help and find exactly the vehicle we want. I highly recommend him and this dealership for a great experience!
Clean, friendly staff, and even a food truck in the parking lot with amazing spring rolls!
Everything was great
Great experience! Everyone was helpful and accommodating.
Fast courteous people and service. Video of work being done was great. Thank you Russ Darrow.
Always fast and helpful when it is time for a service. Won’t hesitate to bring my jeep back to this dealer.
Fast oil change, friendly service
Pleased with today’s experience in the service department
All perfect in regards to service and advice. Now, regarding that extra fee Russ Darrow is charging clients for using their CCards, this is a Violation of Visa Merchant's terminals rules. It is unaceptable. For The rest, your Organization is great!...thank you all!!👌👌
Great service every time!
Bob was awesome! Friendly and got us what we were looking for, at the price we were looking for! Super helpful, everyone involved was. Straight forward good service thanks guys
Excellent attention... I recommend it
Came in for a recall and was in and out so quick! The service was great! 10/10 recommend!!!
Keith was our salesman and most helpful in every way. He made it a pleasant experience. An all around nice guy!
Excellent attention... I recommend it
Russ Darrow staff is very professional and easy to with. They are very knowledgeable. They have a fair pricing system that does not involve Guido in the back room! No need for Guido today. From sales, to paperwork, to detailing the car, the whole Russ Darrow team works as one! I have purchased cars in the past and it is a always a trying and stressful event. Russ Darrow offers an enjoyable new way to purchase your next vehicle.
Although the shop was really busy, Steve got me in and out quickly. He was able to answer my service history questions and clearly had my best interests in mind. Also, love the new inspection videos!! Even though my warranty has expired, I wont go anywhere else for service!
Great people to deal with!
The customer service is always top notch! I love looking at all the vehicles and my car salesman knew what he was talking about! 10/10
Great service on my new new Jeep. Jeep Wave oil change. Very friendly and courteous service.
Great people to work with. Very friendly and knowledgeable.
The employees are always professional, attentive and friendly. Customer service is great!
Great service every time
Excellent service and communication along the way
(Translated by Google) Quick oil change service (Original) Rápido el servicio cambio de Aceite
Service was great and Aly was very cheerful and helpful
Comfortable waiting room and prompt service with a smile.
I have bought a lot of cars and dealt with many different dealerships. Simply put :I was impressed with the service. The dealership also delivered my car to my home 40 miles away. I appreciated that very much.
The people were very nice and we were well taken care of. Refreshments were available for my grandsons, which they really liked.
Buying the car at Russ Darrow Jeep was a truly wonderful experience. Jessica found the right vehicle going through available inventory as per our requirement. She is very passionate, knowledgeable, and persuasive throughout the process. Every step of the buying process was explained clearly and made easy. Ryan, Tom and Hannah were very supportive and helpful. Thanks Russ Darrow team!!
Russ Darrow Dealership on Lancaster Dr. in Madison gives excellent service. I am always satisfied with their completion of work and explanation of service rendered.
Oil change on our Ram truck. Was easy and great service
Good Service, I will come back!
Visited this place to get a used jeep (wrangler) for my 16yo daughter. Flo the sales person really took her time and even called one of their mechanics to help us check if there are rusts or anything that we should be concern of before buying it. This is our first time buying a jeep and I did my due diligence of getting info about what to look before buying a used jeep vehicle. The mechanic Brian checked the whole thing in front of us and was really honest of what he saw. We were kind of doubting when there ...
Came in for one thing and that was not the actual problem. The entire staff was amazing! I really appreciate them taking their time to find out the issue with my car. Best team ever!
Great service and new tires
Bob Phillips is a very helpful Salesperson. He was great throughout the whole process. The rest of the staff was very helpful and informative.